West Star is the fastest growing maintenance repair organization in the industry, and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

When you join our team, we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live.

What you can expect as the Director of Corporate Billing at West Star:

The Director of Billing Operations will oversee and manage the billing department and billing functions enterprise wide. The Director will ensure accurate and timely invoicing, compliance with relevant laws and regulations, and continuous improvement of billing processes. The Director will play a crucial role in building and supporting competencies for the continuous improvement of West Star’s growth and development.

You will be ESSENTIAL to many FUNCTIONS including (in no specific order):

• Oversee Billing Processes: Manage the billing function and individual billing teams for each of the company’s business units.
• Warranty Billing: Oversee warranty process and work with Corporate Warranty Manager to ensure timely and accurate claims are filed and paid. Coordinate with materials on core return processing.
• Revenue Assurance:Work with the Quoting department to ensure accurate customer pricing and any pricing escalations are made in a timely manner. Ensure processes are in place to prevent revenue leakage and ensure accurate revenue reporting.
• Communication: Ensure billing leadership and billing staff remains informed of updates and changes to processes and is continuously tracking towards goals.
• Compliance: Work with the accounting team to ensure compliance with sales tax billing and other applicable regulations.
• Process Improvement: Identify and implement process improvements to enhance efficiency and accuracy across the billing operations.
• Team Leadership: Lead, mentor, and develop billing staff to achieve departmental goals.
• Reporting: Prepare and present regular reports on billing activities to senior management.
• Audit and Reconciliation: Conduct regular audits and reconciliation of billing records to ensure accuracy and compliance.
• Departmental Collaboration: Work closely with Finance, Accounting, IT, Sales, Materials, and other departments as necessary to align billing processes with organizational goals.
• Technology Integration: Evaluate and implement billing software and systems to improve operational efficiency as appropriate.

What you’ll need to bring with you:

Your Education:

High School Diploma or equivalent required

A bachelor’s degree in accounting, finance, business administration, or related field preferred.

Your Experience:

7+ years’ experience managing a team in a face-paced, growth-oriented environment.

Attention to detail and strong organizational and communication skills, both written and oral

Superior experience in problem solving and strong decision-making abilities.

Advanced knowledge of managing work orders and billing processes.

Your Initiative:

We’re looking for a team player who is self-motivated and able to perform in a fast-paced environment where working under specific deadlines and time constraints will be common. Must be able to work collaboratively as part of a cross-disciplinary leadership team

Your Sense of Responsibility:

Unquestioned credibility, judgment, character, and ethics

Attend work every day as scheduled to include overtime, travel and weekend assignments

Follow all company and safety rules during performance of duties

Maintain customer-oriented work habits

Direct the work and flow of multiple projects

Other Particulars:

Physical Requirements

Basic personal computer operations, especially with Apple and Microsoft products (Outlook, Word, and Excel)

Mental Requirements

Understanding and implementation of regulations and guidelines

Work with others in a professional manner

Coordinate projects

Team management skills

The lists above include the main items for this job position to be successful but not limited to other things that might come about in time. The person applying for this position must understand that the objectives, responsibilities, and requirements could change for better success for the company and the person.

West Star Aviation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Salary for this position generally ranges between $130K-$160K. Actual salary will vary and may be above or below the range based on various factors including but not limited to location, experience and performance. The range listed is just one component of the total compensation package. Other forms of compensation include a semiannual discretionary bonus, as well as medical, dental, vision, life, disability, 401k, paid holidays and vacation time.