Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• ​This position is responsible for accounts receivable and customer relations for AA Cargo domestic Customer accounts.

• ​Reconciliation of Cargo Customer Credit Accounts
• Assist Cargo Credit Customers with all types of billing, rating and settlement questions
• Research and resolution of billing discrepancies for customers
• Interfacing with customer to obtain required documentation for billing/discrepancy audit and correct application of customer payments
• Maintain receivable aging within established targets
• Work with customer to secure payment for past due items
• Heavy phone, email and verbal contact with credit customers, AA Sales, AA Revenue Management, AA Operations, AA cargo facilities and 3rd party vendors/partners 
• Ad Hoc project as assigned

Minimum Qualifications- Education & Prior Job Experience

• ​Accounting degree or equivalent experience in related field preferred
• Ability to multi-task 
• Strong Mathematical, problem solving, and analytical skills are required
• Previous credit experience is a plus
• Excellent oral and written communication skills
• Ability to effectively interact with all levels of employees and management
• Highly organized with ability to work in a fast-paced environment with multiple competing deadlines 
• Strong PC skills including MS Excel, MS Word, Access, PowerPoint, and iCargo preferred

Preferred Qualifications- Education & Prior Job Experience

• ​Experience with Excel

Skills, Licenses & Certifications

• ​Ability to work intuitively and cooperatively with a variety of internal and external customers
• Ability to work independently.
• Knowledge of Accounting principles, conceptual and analytical skills, and excellent problem solving ability.
• Knowledge of Microsoft Office  (MS Excel, MS Access, and MS Word) are required
• Knowledge of SABRE and other commercial systems are a plus

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.