The Customer Service Agent is responsible for ensuring the highest level of customer service for our passengers by processing passenger checking in, processing baggage, and their general inquiries.
Level: As per the UNIFOR Collective Agreement.
Pay Rate: Starting at $21.00 per hour as per the UNIFOR Collective Agreement or commensurate with experience.
DUTIES AND RESPONSIBILITIES:
Must be able to perform, but not be limited to, the following duties and responsibilities:
- Process passengers;
- Make reservations;
- Compute fares;
- Disseminate information;
- Respond to travel agency inquiries;
- Assist passengers with mobility and special needs;
- Issue tickets and process sales reports for deposit;
- Assemble, control and transmit reservations and passenger data;
- Administer Staff Travel and employee travel both business and pleasure;
- Maintain records as required;
- Process baggage;
- Process claims for damaged or missing baggage;
- Record flight arrival and departure times;
- Conduct radio communications with the aircraft;
- Provide load data;
- Assist the Cargo/Ramp Attendant if so required with the processing of carry-on baggage, placement of cones etc., would not be required to load plane
- Perform other duties and functions related to the foregoing;
- Other duties as assigned.
SKILLS AND QUALIFICATIONS:
Include, but not limited to, the following minimum skills and qualifications:
- High school diploma or equivalent related experience;
- 1 year of customer service experience;
- Must have the ability to work irregular hours of operation and shift work;
- Possess a working knowledge of Sabre System;
- Demonstrated proficiency in Microsoft Office (Word, Excel, Outlook) with high typing accuracy;
- Bilingual in English/French or English/Inuktitut is an asset;
- Possess a knowledge of passenger check-in and baggage handling;
- Must be familiar with all aspects paperwork/documentation for all passenger service functions;
- Must possess strong communication, and interpersonal skills;
- Proven customer service skills;
- Works well in team environment;
- Experience in handling passengers with mobility needs;
- Must be adept at handling multiple tasks, and prioritizing duties;
- Willing to assist in all areas of passenger services;
- Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.
Closing Date: November 4th, 2024.
