Position Summary:
Do you want to help shape the future of JetBlue’s onboard digital experience — the seatback screens, Wi-Fi, and tech that make every flight uniquely JetBlue? As an Analyst, Inflight Entertainment, you’ll join the team driving innovation behind our customer-facing inflight technology, including our award-winning seatback entertainment and high-speed Fly-Fi®. You’ll get hands-on experience helping to build new features, analyze data, and support product launches that reach millions of travelers every year. You’ll collaborate with creative, tech, and operations teams across JetBlue and with external partners to bring JetBlue’s product vision to life. This role is perfect for an organized self-starter who’s passionate about creating exceptional customer experiences through technology.
The Analyst Inflight Entertainment reports to the Manager, Product Development and is responsible for contributing to the execution of JetBlue’s long-term roadmap across customer-facing digital products onboard. This crewmember should be highly organized and process-oriented with excellent attention to detail, and a go-getter who takes initiative and thrives in a fast-paced environment. Above all, the Analyst should be eager to find opportunities to bring real and measurable value to the JetBlue customer experience and ideate ways to iterate and innovate across JetBlue’s inflight digital product portfolio.
Essential Responsibilities:
- Collaborate on the ongoing development of our next generation seatback entertainment product, including personalization, contactless payment technology, seatback ordering, partnership integrations, and connected features, aligning functionality with emerging consumer-products on the ground, such as streaming platforms.
- Coordinate with internal annd external teams to define product requirements, timelines, and deliverables.
- Assist with documentation, quality control and process tracking to ensure the smooth execution of product updates across JetBlue’s seatback entertainment and Fly-Fi platforms.
- Assist in the development of inflight entertainment analytics, pulling reporting on top-performing content and making performance-based recommendations on future content decisions.
- Communicate new features, functionalities and content initiatives to internal teams including Brand, Corporate Communications, and Social.
- Research and share emerging technology and entertainment trends to inform future innovations to the Fly-Fi and entertainment experience across JetBlue platforms.
- Other duties as assigned
