Employment Type: [[jobType]]
City: [[location]]
Posting Open Date: [[customJobPostOpen]]
Posting Close Date: [[customJobPostClose]] (Please note the posting will close at 11:59pm MST)
Please Note:
This position requires collaboration at the WestJet Campus (22 Aerial Place NE) a minimum of 3 days per week.
Overview of role:
WestJet is looking for a highly skilled and analytical Business Analyst to join our Disruption Management Program. In this crucial role, youll play a key part in shaping the way we handle irregular operations (IROP). By diving deep into data, identifying trends, and delivering actionable insights, you will help drive strategic initiatives that enhance our guest experience, improve operational efficiency, and support our frontline teams.
Key deliverables / responsibilities include:
· Data Analysis: Collect, analyze, and interpret data to uncover trends and insights that can drive improvements in disruption management.
· Process Optimization: Collaborate with cross-functional teams to streamline and enhance our processes, ensuring a more efficient response to disruptions.
· Stakeholder Engagement: Partner with key stakeholders to gather, document, and evaluate requirements, ensuring all voices are heard and aligned in the pursuit of innovation.
· Project Support: Provide critical analytical support for disruption management projects, guiding data-driven decision-making at every step.
· Performance Metrics: Develop and track key performance indicators (KPIs) to measure the success of disruption management strategies.
Experience and qualifications:
· Bachelor’s degree or Diploma in a related field preferred.
· Proven experience as a Business Analyst, ideally in disruption management or operations within the airline industry.
· Strong analytical skills with the ability to interpret complex data and develop actionable insights.
· Excellent communication and interpersonal skills, with a talent for translating technical information into clear, accessible language.
· Experience with process improvement and project support.
· Hands-on experience with data analysis tools and software.
· Ability to communicate technical or complex subject matter in easy-to-understand language.
· Ability to thrive in a fast-paced environment, managing multiple priorities with flexibility.
· Familiarity with Irregular Operations (IROP) processes and airline operations is a strong asset.
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we are a fit? Apply now!
About WestJet Group of Companies
Together with WestJets regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.
Our Safety Promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.
WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.
Our Commitment to Diversity and Inclusion
We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.
For more information about everything WestJet, please visit WestJet.com.
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