POSITION SUMMARY
To provide the best service in class to customers in aviation. Managing information and analysis of operational business functions as well as to take part in the implementation of policies and procedures and systems and tools to improve company’s efficiency and streamline processes for the ease of doing business with Embraer. Candidate must be located in Melbourne, FL or within a commutable distance for this hybrid role, requires 2-3 days per week in the office.
JOB RESPONSIBILITIES
- Support customer account management, including but not limited to compliance procedures.
- Support aircraft Entry-Into-Service coordination process.
- Support the customer account setup process, including onboarding, verification, and ensuring compliance with established procedures.
- Annual account screening for Compliance program adherence.
- Support billing process such as CSP- Customer Service Proposals, EC- Executive Care, MODs – Modifications, Technical Publications
- Support Contract Administration Officer throughout the contracts management, assisting with activities ranging from supporting the contract management to propose modifications to the master contract.
- Provide support and reports for managers.
- Work with project manager to define improvement project’s scope and goals.
- Work with new or existing presentation to create visually appealing, persuasive and effective presentations.
- Other Ad-hoc requests especially related to admin activities.
- Establish and monitor new and existing KPIs.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Education:
- Bachelors Degree required, preferably in Business, Law, Accounting, Finance, or related.
Experience:
- A minimum of 5 years of experience in business analysis or a related field
- Ability to influence stakeholders and work closely with them to determine acceptable solutions.
- Aviation experience required.
Knowledge, Skills & Abilities:
- Superior communication skills and ability to successfully liaise at all levels of the organization as well as with external parties.
- Ability to work in a multi-cultural environment.
- Critical Thinking and negotiation.
- Knowledge of financial / accounting principles.
- Proficient in Microsoft Office: Word, Excel and Power Point.
- Strong interpersonal and influencing skills.
- Strong presentation skills
- Initiative and achievement orientation.
- Ability to read, write, and communicate in English.
- Ability to communicate in other languages is a plus (Portuguese, Dutch, Spanish, French)
Working Conditions / Environment/ Special Requirements:
- Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
- Ability to work flexible hours if required.
GENERAL COMMITMENT FOR ALL EMPLOYEES
- Commitment to company values and complies with department norms, policies, directives, and procedures.
- Incorporates Lean and P3E processes and concepts into daily activities.
- Strive for continuous improvement to processes and procedures.
- Honors and protects confidential and proprietary documents and information.
- Satisfies work schedule requirements.
The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.
