Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• ​This job is a member of the Information Technology Team within the Information Technology Division.
• Responsible for the identification, documentation, management and communication of scope and requirements for multiple projects and initiatives in a fast-paced environment.

• Gathers, generates, and documents requirements through interviewing and facilitation
• Translates business functional and non-functional requirements into the appropriate Business Requirements Document (BRD), Functional Requirements Document (FRD), Process Flow Diagrams, and Business Scenarios and Rally ADO User Stories.
• Participates in the creation of the project artifacts (i.e. Requirements Traceability Matrix, Test Plan, Defect Reporting Matrix) with the Project Manager (PM)
• Works collaboratively with customer and user groups, technical leads, development resources, engineers and architects and external project teams
• Applies all phases of Project Delivery Methodology Design, Plan, Create and End (DPaCE) Agile activities
• Works with the 3rd Party Vendors (e.g., Sabre, DXC, AOS, etc.) to design and deliver the approved solution
• Tests (Positive, Regression, Negative Impact, and No Harm) all new or enhanced software activations
• Tracks progress and provides project status reports according to the information needs of the stakeholders including, at times, executive level staff
• Acts as a business subject matter expert
• Assists with training of business operations office staff on use of system, business processes, and procedures
• Provides on-call application support (24 x 7 x 365), as required
• Travels domestically and internationally, as required

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in computer science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 3 years of relevant FOS system experience
• 3 years of experience as an IT Business Analyst
• Airline Industry experience
• Knowledge and experience FOS related Crew transactions

Preferred Qualifications- Education & Prior Job Experience

• 5 years of experience as an IT Business Analyst
• 5 years of relevant FOS experience
• 3 years in any aspect of CREW
  • Scheduling
  • Tracker
  • Crew watch/Crew recovery
  • Planning
  • Crew Comp

Skills, Licenses & Certifications

• Proficiency in MS Suite (Excel, PowerPoint, Word, Visio, Project, Access)
• Experience gathering and documenting complex system requirements, technical specifications, and developing detailed system diagrams
• Experience in analysis techniques, such as requirements gathering and use case development
• Experience delivering in-house and externally-developed applications
• Understanding of failover, disaster recovery and mirroring concepts and experience delivering mission-critical applications in a high-availability environment
• Knowledge of SDLC, DPaCE, or Agile methodologies
• Experience with FOS, Rally, Planview, Fieldglass, Quality Assurance Testing Tools, and HP Quality Center (ALM)
• Broad understanding of crew operations or flight operations processes
• Ability to adapt to unexpected events, new facts, and rapidly changing circumstances
• Ability to thrive in a sense-of-urgency environment and leverage best practices
• Strong organization, planning, interpersonal, and negotiating skills
• Strong analytical, estimating, and problem solving skills
• SQL experience is a plus
  

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.