CSR Call Center

Butler Aerospace & Defense •

East Syracuse, New York, United States

Position Type: Contractor

Job Description:

Pay Range: $15-19

If you thrive in a fast-paced environment and are looking for an opportunity to develop your customer service career, then we have a great opportunity for you. We are seeking a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes end user-homeowners, installing and servicing contractors, and distributors. Our Call Center is a high-volume, fast paced and metric driven call-center team atmosphere with high emphasis on customer satisfaction.

Key Responsibilities:
• Provide exceptional customer support to homeowners.
• Handle homeowners to assist with locating local service providers.
• Manage all customer interactions via inbound/outbound phone, email, and written correspondence.
• Assist consumers with troubleshooting Wi-Fi connectivity and Remote access on website or phone applications.
• Communicate customer facing issues to management and identify areas of opportunity
• Collaborate with internal departments to resolve customer opportunities
• Actively participate in departmental Carrier Excellence initiatives as well as agent certifications

PREFERRED QUALIFICATIONS:
• High School Degree/GED
• 2+ years of experience in a call center and troubleshooting

Key Qualifications:
• Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred)
• Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude with the customer
• Excellent customer service skills
• Strong written and oral communication skills
• Proficient in MS Office (specifically Word and Excel)
• Strong analytical skills, accuracy and attention to detail
• Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time
• Creative problem-solving skills
• Self-starter and well organized, able to multi-task and prioritize work.

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

Job Ident #: 69709

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CSR Call Center

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