Job Summary
The Cirrus One Coordinator builds lifelong customer/owner relationships and enhances the customer experience before, during and beyond day-to-day missions. This position is the personal liaison for customers utilizing our (McKinney, Scottsdale, Orlando, Kissimmee) Cirrus Centers with an emphasis on Cirrus One leads, enrollment, renewals, account management and the day-to-day coordination of operations for their assigned location. Using best practices the Cirrus One Coordinator continuously anticipates, understands and exceeds the expectations of the customer, generating ongoing interest in Cirrus Aircraft products and services. The Cirrus One Coordinator must be enthusiastic in promoting Cirrus owners in the Cirrus Life experience.
Duties and Responsibilities/Essential Functions
- Manage all Cirrus One accounts, which involves lead management, enrollment, renewal, and ongoing administration support:
- Lead Management, supporting leadership and sales to vet and manage the Cirrus One leads.
- Enrollment, coordination of the following: insurance, MEL/RVSM LOAs, radio license, airplane databases, overflight permits, JetStream, etc.
- Renewal, coordinating the renewal of all programs with respective agencies and offices internal and external.
- Administration support, being proactive to keep customers and internal partners appraised to expiration and renewal deadlines, keeping leadership at all Cirrus locations informed on Cirrus One account statuses and needs, and helping with all inquires internal and external concerning Cirrus One.
- Coordinate the day-to-day operations of Cirrus One for Florida customers:
- Use effective communication to disseminate customer requests and coordinate with respective departments to ensure a world class customer experience, for example: ensure all customers are up to date on their airplane maintenance status and progress, relaying any special request to line service to ensure a smooth launch, etc.
- Ensure all Cirrus One events are scheduled accurately in scheduling software, and customer expectations and needs are communicated to the assigned pilot.
- Ensure a safe and efficient schedule for pilots considering duty day limitations, aircraft capability, operational challenges, vacation requests and other factors.
- Proactively anticipate scheduling conflicts and make necessary adjustments, working with Flight Operations leadership to ensure both customer and operational objectives are met.
- Foster long term relationships built on a foundation of extraordinary customer service that starts from the initial contact and continues for a lifetime.
- Learn and understand FAA, FCC and CBP requirements with respect to Cirrus One, Cirrus policy and Flight Operations standards, and Cirrus Flight Training.
- Manage administration for Cirrus One invoice creation, statements, and payment processing.
- Identify, compile, and maintain various key metrics for measuring demand, capacity and revenue for Cirrus One, Flight Operations and Accounting departments.
- Support Cirrus Flight Training. Both Cirrus One and Cirrus Flight Training are programs operated under Flight Operations and requires all Coordinators to have a good understanding of all programs to help ensure the day-to-day operations runs smooth.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- 4-year degree in Business Administration, Aviation Management, Marketing, Logistics, Entrepreneurship, Communications, Hospitality Management, or equivalent years of work experience in aviation/executive customer service, marketing or luxury retail sales or services required.
- Aviation industry experience or working knowledge of aviation administration preferred.
- Ability to demonstrate sound judgement and effective communication skills (written and verbal).
- Ability to handle multiple time-sensitive requests and projects, prioritize and multitask in a dynamic environment.
- Ability to build partnerships and work collaboratively with other departments and external vendors.
- Well versed in standard Microsoft Office Software, Adobe Acrobat and Salesforce.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
- Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
- Cultivates Innovation: Creates new and better ways for the organization to be successful.
- Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.
Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.
