This role is based at our Grand Forks, ND campus.
Job Summary
The Client Technologies Analyst is responsible for supporting the ongoing Information Technology needs of all Cirrus employees. The position provides guidance for all aspects of end-user computing. Provides timely and creative solutions to end-user computing problems to ensure end-user productivity. Responsible for documenting solutions to problems and developing end-user guidelines/training. The position has superior troubleshooting capabilities, and outstanding customer service and support skills. Evaluates business/technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems. The Client Technologies Analyst serves as a subject matter expert for multiple client technology solutions. The Information Center Help Desk is a dynamic environment which offers exposure to many technologies across all Cirrus Aircraft business units. Excellent written and verbal communication skills are required.
Duties and Responsibilities/Essential Functions
- Must be able to travel to Duluth, MN for job training.
- Maintains expertise in the end-user computing technologies and environment at Cirrus.
- Keeps current with advancements in the field of end-user computing technologies.
- Creates and manages Service Requests, Incidents, and Problems through a ticketing system.
- Provides assistance to Cirrus personnel regarding the use of technologies in the performance of their jobs.
- Maintains, analyzes, troubleshoots, and repairs Information Technology hardware and software.
- Sets up, configures, and performs hardware and software deployments.
- Acts as a point of escalation for complex technical problems.
- Manages multiple requests at one time with exceptional follow through.
- Documents, maintains, upgrades or replaces hardware and software systems.
- Must be open to flexible work hours in a 24x7 manufacturing environment
Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations
may be made to enable qualified individuals with disabilities to perform the essential functions.
- Must be able to demonstrate the ability to read, write and speak the English language
- Experience with computer hardware, software, mobile devices and peripherals
- Experience troubleshooting connectivity, wireless, switching, cabling and other networking hardware required
- Experience with Microsoft Windows and Office environments required.
- Experience with installing, imaging and deploying desktop and laptop OS is preferred
- Experience administrating Microsoft 365 is preferred
- Experience with video conferencing and collaboration tools and services preferred
- Experience with Apple iOS or Google Android is a plus
- Experience utilizing Microsoft System Center or Jamf Pro is a plus
- Familiarity with Manufacturing systems, IoT, PLC and Industrial Automation a plus
Education and/or Experience:
- Associates degree in computer related field or equivalent education and experience
- Experience providing technical support preferred
- ITIL Foundation Certification is preferred
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Manages Complexity – Asks the right questions to accurately analyze situations, acquires data from multiple and diverse sources when solving problems, uncovers root causes to difficult problems, evaluates pros and cons, risks and benefits of different solution options.
- Communicating Effectively – Be transparent and honest in communications to all stakeholders providing the timely and helpful information they need. Attentively listening to others. Encourages the open expression of diverse ideas and opinions.
- Customer Focus –Gains insight into customer needs, identifies opportunities to benefit the customer, builds and delivers solutions to meet customer expectations and establishes/maintains effective customer relations.
- Situational Adaptability – Picks up on situation cues and adjusts in the moment. Readily adapts personal, interpersonal, and leadership behavior. Understands that different situations may call for different approaches. Can act differently depending on the circumstance.
- Optimizes Work Processes – Identifies and creates the processes necessary to get work done, Separates and combines activities into efficient workflow, Designs processes and procedures that allow managing from a distance, Seeks ways to improve processes,
- Collaborates – Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. Gains trust and support of others.
This opportunity is located in Grand Forks, North Dakota. As our main sub-assembly composite facility, our Grand Forks location is essential to the development of every Cirrus aircraft. Home to the University of North Dakota and the states third largest city, this unique town offers small town charm with an inviting community, centered on hospitality and grand possibilities. Activities in town expand across all four seasons, with abundant city parks, local fishing, collegiate sports, superb arts and theatre, excellent restaurants and several community events and festivals.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.
Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.
