POSITION SUMMARY
Review of completed packages prior to invoicing; maintain the timely closure and invoicing of open work packages. Assist in the analysis of collected data.
JOB RESPONSIBLITIES
Ø Review of completed work packages for errors and compliance with contractual terms.
Ø Maintain the timely closure and accurate invoicing of open work packages in accordance with contractual terms inclusive of material and outsourced services.
Ø Post-check work package reviews identifying issues that impact margin in collaboration with the program managers.
Ø Prepare Account Receivable statements and assist the Program manager / Sales representative with the customer communication – collection effort.
Ø Performs routine posting in conjunction with accounting department instructions.
Ø Assist in the cost effectiveness analysis of projects or services and generate reports on work-order margins.
Ø Prepare estimates for labor and materials used by management for purposes such as planning, organizing and scheduling work.
Ø Performs special projects and other tasks as directed by the Manager Program Management and Analysis
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES
Education:
Ø High School Diploma or equivalent, prefer bachelors degree.
Ø Ability to understand, analyze, summarize and document the results of large amounts of data is highly desirable.
Experience:
Ø Entry level generally 1-2 years professional experience or less.
Ø Prefer 3+ years of experience working within MRO industry in a customer service support role.
Ø Prefer a high level of proficiency with MS Office, Quantum, and Lotus Notes.
Knowledge, Skills & Abilities:
Ø Assignments require thorough knowledge in technical and specialty area and in all possible tasks and responsibilities of the job function.
Ø Role takes leadership for applying new processes and skills to improve the operations status quo.
Ø Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Ø Knowledge of administrative procedures and systems and being an example with respect to maintaining files and records.
Ø Excellent communication and interpersonal skills and demonstrated ability to interact in a proactive, customer service manner with customers during stressful situations.
Working Conditions / Environment/ Special Requirements
Ø Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
Ø Ability to work flexible hours and different shift(s) if required, including weekends and nights
