Corporate Warranty Coordinator

West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence.  We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel. 

When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live.

This is a salaried position that interfaces with all WSA.  The primary function of this position is to implement a consistent process across WSA for warranty billing and training billing administrators on proper process for submitting claims to vendors. This position will interact with all billing administrators and possibly vendors.  Job duties may vary daily.

ESSENTIAL FUNCTIONS

• Assists in implementing and maintaining consistent process across WSA for warranty billing and training billing administrators on the proper process for submitting claims to vendors.
• Coordinates with all WSA billing departments, program managers, and project management to provide guidance regarding program coverage and resolving disputes
• Assists in reconciling outstanding warranty account balances for all locations
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• Works directly with accounts receivable and coordinates with vendors to collect and reconcile customer disputes pertaining to warranty and program claims.
• Works with the Mobile Repair Team (MRT) and Satellites to get coverage approvals (assures claims are filed appropriately)
• Assure that annual hourly rate increases are submitted to vendors and are being paid accordingly when claims
• Monitor outstanding return to vendor balances for all WSA locations, collecting and confirming receipt for CHA, ALN, PCD, and MRT business units.
• Any other job duties required.

JOB SPECIFICATIONS

 Education                       

High school diploma or equivalent required.

Bachelor’s Degree in accounting, finance, business administration preferred.

Experience

Strong verbal, written and interpersonal skills.

Experience in multiple projects & vendor and customer interface preferred.

Work order and billing process experience preferred.

Strong word processing and spreadsheet experience preferred

 Initiative 

Self-motivated and maintain a rapid pace.

Well organized and detail oriented.

Work with others in a professional manner.

Responsibility 

Must have reliable transportation to get to work each and every day. 

Follow all company and safety rules during performance of duties.

 Contacts                             

Other West Star employees.

Customers and outside vendors.

Physical Requirements                  

Lift and carry 10 pounds.

Routine walking, bending and squatting or sitting.

Routine or repetitive physical motion with arms and hands.

Mental Requirements                 

Understanding and implementation of regulations and guidelines.

Coordinate projects.

Supervision   

Work with Corporate Billing Manager and Warranty supervisor on Billing duties and other projects as needed.

Work with Program Managers coordinating projects in a cooperative manner.

Working Conditions 

Work will be accomplished in an office environment.

 Equipment Used             

Personal computer operating with Windows, Microsoft Word, Microsoft Excel, Corridor and various cost and scheduling programs. Fax machine, telephone and photocopier.