Customer Service Representative - John C Tune Airport

Contour Airlines is a long-established aviation services company with diverse capabilities. At Contour Airlines, our core values are at the heart of everything that we do and every decision we make. Constant throughout all of our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer.  We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals.  

As a full-time employee of Contour Airlines:

• You are eligible for health, vision, and dental coverage as well as short-term/long-term disability and voluntary life insurance policies. If selected, these are effective on the first day of the month following your date of hire. Our current benefit enrollment guide will be provided during the onboarding process if you are selected for employment.
• You are eligible to participate in our 401(k) savings plan, which would also be effective the first day of the month following your date of hire. The Company match is up to 6. Your eligibility to participate in this benefit will be in accordance with the normal practices and guidelines of the Company. Our current 401K enrollment guide will be provided during the onboarding process if you are selected for employment.
• You are eligible to receive paid sick leave. You can accrue up to 56 hours per year which will roll over each year until your sick bank reaches 480 hours.
• You are eligible to receive vested vacation hours. These hours are available to you on January 1^st following your date of hire.
• You are eligible for non-revenue/space available (NRSA) travel privileges after completing six active months of service.
• You are eligible for a variety of leaves of absence including medical leave, non-medical leave for the care of a family member, maternity leave, paternity leave, personal leave, etc. Specific information regarding Contour Airlines’ leave of absence policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment.

Additional information:

• The starting hourly rate for this position is $16.50. Based on your performance, you are eligible to receive a step increase of $1.00 each year based on your pay anniversary date until you reach $21.50. Once you have reached the maximum pay rate, you are eligible to receive a retention bonus of up to $2,000.00 each year.
• When you work in excess of 40 hours within the pay period, you are eligible for overtime which is paid at 1.5 times your hourly rate.
• When you work on a Contour Airlines observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate. Specific information regarding Contour Airlines’ observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment.

Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Contour Airlines understands that some applicants may need reasonable accommodations. Please contact the Human Resources Department at hrflycontour.com to discuss any specific needs that you may have.

Contour Airlines’ rapid growth has created exciting employment opportunities. We invite you to become part of the family.

Summary of Essential Duties:

• Making rental car reservations and completing rental car reservation forms.
• Using the Total Aviation POS and concierge properly and to its maximum capability.
• Driving customer and rental cars.
• Making hotel reservations.
• Taking and submitting catering orders.
• Scheduling aircraft departure and arrivals.
• Receiving fuel orders.
• Filling out fuel and service orders.
• Receiving, recording, and relaying aircraft departure information and dispatching to the Line Service Technicians.
• Dispatching Line Service Technicians and giving inbound aircraft airport advisories, using two-way radio operations.
• The general cleaning of the facility, as well as keeping lobby area neat and tidy.
• Cleaning and filling of aircraft coffee pots.
• Filling and transporting bags of ice.
• Other duties assigned by management.

• Be at least 18 years of age.
• Must have a valid driver license and good driving record.
• Be authorized to work in the United States and able to travel in and out of the United States.
• Must have experience and be highly proficient in Microsoft Office 365, Excel, Word, and Outlook.
• Able to pass a required 10-year work history review and submit to criminal history records check.
• Must understand, read, and write English. Ability to understand, read, and write Spanish is preferred but not required.
• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
• Possess strong leadership, interpersonal and organizational skills.
• Must have well-developed people skills and ability to work with a variety of personalities.
• Able to coordinate multiple priorities and meet deadlines.
• Able to handle interruptions and a fast-paced environment.
• Maintain strong attention to detail.
• Be self-motivated and able to motivate others
• Excellent interpersonal skills.
• Ability to manage multiple complex projects simultaneously
• Excellent communication skills both written and verbal delivered with tact and professionalism.
• Ability to work independently and as part of a team
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.
• Able to work nights, weekends, holidays, and varying schedules.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change