Customer Support Business Analyst in GAC Savannah
Unique Skills:
Must be able to effectively deliver exceptional customer services/support in a fast-paced environment with patience, professionalism, and a high-level of attention to detail and quality output. Must be able to work through challenging customer situations and handle muliple priorities simultaneously, as part of a team and on an independent basis. Position requires participation in Call Center and customer request ticket management system. Experience with SAP ECC/CRM preferred, but not required and intermediate proficiency with Microsoft Excel formulas/calculations is desired. |
Education and Experience Requirements
Bachelor's Degree in Accounting, Finance or related field required or equivalent combination of education and increasingly responsible experience sufficient to successfully perform the essential functions of the job. 3 years of increasing financial responsibility.
Position Purpose:
Under limited supervision, performs ongoing analysis and reporting of actual performance to budgets and/or forecasts. Provide in depth ongoing analysis and reporting of operational performance, and analysis as required. in support of assigned business areas, we well as understanding of and recommendations to resolve risks and opportunities.
Job Description
Principle Duties and Responsibilities:
Essential Functions:
- Ensure accurate and timely performance analysis and reporting.
- Develops appropriate reporting mechanisms to communicate results in a meaningful manner to operational and financial management. Generate queries and reports to identify and resolve issues. .
- Prepare accurate and timely financial analysis and report actual financial performance.
- Compile financial information to help in the development of budgets, identify causes of major variances and ensure accuracy of actual data.
- Support Finance in reconciliations of accounts.
- Prepares reports related to operational or strategic initiatives.
- Performs in-depth analysis as required, for operational, financial and strategic initiatives.
- Participates in a wide variety of special projects to include business and process improvement initiatives.
- Responsible for ensuring that accurate records and complete invoices and credits are prepared for customer billing, and presentation to Accounts Receivables for designated areas of Product Support.
- Assists in accomplishing business office activities that may include audits, customer invoice disputes, invoice research, intercompany transactions and business analysis.
- Responsible for assisting operations areas by reviewing Work in Process and processing orders in a timely manner to avoid aging transactions and ensuring the operation area remains in conformance.
Perform other duties as assigned.
Other Requirements:
- Frequent use and general knowledge of industry practices, techniques and standards.
A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer.
Additional Information
Requisition Number: 222669
Category: Service Center
Percentage of Travel: None
Shift: Weekend Days
Employment Type: Full-time
Posting End Date: 10/24/2024
Equal Opportunity Employer/Veterans/Disabled.
LI-TORI
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
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Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, spanets, services and supports the world's most technologically-advanced business jet aircraft
