Customer Support Planner

Job Description

Essential Responsibilities:

You will lead job quotation, resource and tooling allocation, team launch and job execution through to final invoicing.

In addition, you will

• Be accountable to site leader for all deliverables

• Coordinate and provide support for the team in all Technical, Logistical, Environmental, Health & Safety (EH&S) and Quality requirements

• Ensure daily planning sessions are held and objectives met by the team

• Ensure customer objectives are met through job planning and execution (customer ownership to be determined by the site leader)

• Provide internal and external customer support

• Provide SAP transaction support

• Be accountable to the site leader for EH&S for the OWS Seoul Business

• Support EH&S training / accident reporting

• Coordinate technician training needs

• Assist with making material demands, receipting of material and issuing to ensure a consistent supply of parts to the OWS Seoul business

• Act as focal point for the application of airport passes and Visa country access and collaborate with the office manager to ensure their completion

• Deputise for the Materials / Logistics coordinator as required

Qualifications / Requirements:

• Strong speaking/writing skill in English.

• Experienced with SAP OBC module, extensively.

• Experienced in Project Lead/Team Management Skill.

• Good team player with flexible approach and possess effective interpersonal and communication skills (written & oral)

• Fresh graduate is welcome to apply as well

Desired Characteristics:

• Good communication skills, verbal and writing in English.

• Demonstrated quality, compliance and customer satisfaction skills

• Good IT software proficiency (MS office, SAP etc.)

• Problem solver with a pro-active and persistent attitude, hands-on “can do” mentality.

• Highly motivated, pro-active, self-driven and flexible, Analytical thinking, Good prioritizing skills

• Humble: respectful, receptive, agile, eager to learn.

• Transparent: shares critical information, speaks with candor, contributes constructively.

• Focused: quick learner, strategically prioritizes work, committed.

• Leadership ability: strong communicator, decision-maker, collaborative.

• Problem solver: analytical-minded, challenges existing processes, critical thinker.

Additional Information