At Eastern Airlines, curiosity and excitement for growth go a long way. Eastern was launched by seekers, adventurers, and above all, fliers. Our rich legacy and pioneering spirit are still evident in our team today.

Our open-hearted attitude, respect for the people we fly, and attention to detail set Eastern apart from our competitors. Natural curiosity and a hunger for wonder are behaviors that make our employees successful.

This summary outlines the knowledge, skills, and abilities that are critical components of the Benefits & Payroll Specialist position.

The Benefits & Payroll Specialist supports the accurate and timely processing of payroll and the day-to-day administration of employee benefit programs. This role serves as a key resource for team members, providing guidance, resolving issues, and ensuring compliance with company policy and applicable regulations.

The ideal candidate is detail-oriented, service-focused, highly organized, and comfortable working in a fast-paced, operational environment.

Payroll Support

• Assist in the preparation and processing of semi-monthly and bi-weekly payrolls for all employee groups, including flight crews, maintenance, and administrative staff.

• Review payroll data for accuracy, including time records, pay adjustments, reimbursements, and per diem.

• Respond to employee payroll inquiries and resolve discrepancies in a timely and professional manner.

• Support payroll reporting needs for accounting and finance.

• Help ensure compliance with federal, state, and local wage and hour requirements.

Benefits Administration

• Support day-to-day benefits operations including enrollments, terminations, qualifying life events, and status changes.

• Assist employees with benefit questions and provide clear explanations of available programs.

• Coordinate with benefit vendors to resolve eligibility or claim issues.

• Support open enrollment activities, communications, and system updates.

• Maintain accurate benefits records and documentation.

Compliance & Administration

• Maintain confidentiality of sensitive employee information.

• Support required reporting and documentation for payroll taxes, retirement plans, and health and welfare programs.

• Assist with audits, reconciliations, and internal reviews.

• Contribute to process improvements that enhance accuracy and service delivery.

• Perform other duties as assigned.

• Associate’s or Bachelor’s degree in HR, Accounting, Finance, or related field preferred.

• 2+ years of experience in payroll, benefits, or HR administration.

• Understanding of basic payroll practices and benefit administration.

• Strong customer service mindset with the ability to communicate effectively with employees at all levels.

• High level of accuracy, attention to detail, and organizational skills.

• Ability to handle multiple priorities and meet deadlines.

• Proficiency in Microsoft Office, especially Excel.

• Ability to maintain strict confidentiality.

• Must be legally authorized to work in the United States.

• Ability to pass applicable background and pre-employment screenings.

Eastern Airlines is an Equal Opportunity Employer.