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Boeing Global Services (BGS) is looking for an Entry-Level Customer Support Specialist to be based in our Seattle, WA office. This position is part of the Boeing Global Services Supply Chain Execution organization, and the chosen candidate will serve in our Shipment Discrepancy department, who has the primary focus to research and resolve material issues on customer spares orders.
This position is expected to be 100 onsite. The selected candidate will be required to work onsite at one of the listed location options: Seattle, WA.
Position Responsibilities:
Enhance and strengthen customer relationships, develops an understanding of customer culture and business strategies.
Coordinate with internal teams to fact find and obtain solutions to resolve customer claims.
Collect supporting data and request documentation from customers through email and internal systems.
Direct discrepancies to internal teams responsible for action, monitor for updates, and escalate as needed.
Interact with internal partners through face-to-face/ virtual meetings, phone calls, emails and other media.
Use multiple Boeing systems in a fast-paced environment.
Follow best practices and local work instructions in daily work; identify opportunities for process improvements.
Responsible for managing own backlog and working with team to achieve Key Performance Indicator targets.
Respond timely to customer inquiries and advise customers regarding claim status and disposition.
Flexibility to provide on-site warehouse support to work with receiving, warehouse, quality and material departments to resolve material issues.
The position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee. Employer will not sponsor applicants for employment visa status.
Basic Qualifications (Required Skills/Experience):
Understands supply chain process
Strong communication and problem-solving skills
Attention to detail and strong analytical skills
Ability to work and collaborate cross functionally across multiple organizations
Eager to learn and grow
Experience with and proficient in Microsoft Office Suite
Preferred Qualifications (Desired Skills/Experience):
Type of Education & Experience
Related work experience, relevant military experience, or advanced degree preferred, but not required.
Relocation:
This position is located in a location that does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as spanet and business considerations.
Summary pay range: 56,950 - 77,050.
Applications for this position will be accepted through 3/10/2025
Applications for this position will be accepted until Mar. 11, 2025
Export Control Requirements: This is not an Export Control position.
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
