Cirrus Aircrafts Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the worlds first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed 16 million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.

Cirrus offers a competitive benefits package and is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilots license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate. We are committed to investing in the future of our employees and company by offering professional development and career progression opportunities and we engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events.

Job Summary

The Flying Club Administrators primary responsibilities are to help manage the administrative portions of the flying club, including reporting, student accounts, maintenance, schedule monitoring, and communications.

The Flying Club Administrator will report to a flight operations supervisor and will assist in making recommendations for the Flying Club budget and business plan.

Duties and Responsibilities/Essential Functions

• Provide world-class customer service to all internal and external customers by embodying the Cirrus Service Essentials and abiding by the Cirrus Guiding Principles.
• Manage club member invoicing, financial account management and payment collection.
• Plan, coordinate, build, and maintain an efficient, safe, and productive schedule that allows flying club members throughout Cirrus to meet their goals and objectives which maximizes efficiency.
• Partner with the Flight Operations, and Fleet Administration teams to adjust the schedules to accommodate customer, capacity, or maintenance changes.
• Coordinate with service centers to schedule and complete routine maintenance or repairs, ensuring that all work is completed on time, within budget, and prioritized according to company needs.
• Ensure that all Flying Club aircraft are following the correct maintenance plan and are in compliance with any maintenance periods and checks
• Ensure all records for training events and rentals are compliant with Cirrus record-keeping requirements, applicable FAA/EASA, and TSA requirements, as well as any specific accounting requirements.
• Create a culture of safety and positive quality of life by maintaining the schedule that is compliant with all applicable FAA FARs, Cirrus Flight Operations Manual and Cirrus policies and procedures.
• Track, remind pilots and assist with scheduling of currency requirements
• Provide new member Club orientation, scheduling software setup and payroll deduction for dues
• Monitoring and ensuring student financial accounts are current.
• Maintain, update and communicate Club metrics.
• Reviews, codes, and routes invoices for approval (rental and instruction)
• Coordinating with Club instructors to ensure aircraft maintenance is forecast and scheduled.
• Managing the Club wait list in coordination with club president and operations officers.
• Managing the Club roster and email distribution list
• Attend meetings and distribute meeting minutes
• Assists with TSA audits.
• Exhibit exceptional communication that is clear, concise, and accurate to disseminate information to all parties involved to include club memberships, club leadership, and company executives and other stakeholders.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience:

• Associates degree required; bachelors degree is preferred, in an area in business or aviation management
• Two years of flight training administration experience – required
• Two years of basic financial experience – required
• Two years of experience working with a flight school schedule – required
• A basic understanding of aircraft maintenance scheduling – required
• Ability to demonstrate sound judgment and effective communication skills (written and verbal).
• Ability to effectively manage stress, including competing work demands and multiple projects at the same time.

Demonstrated Proficiencies/Skills/Abilities:

• Prior position in flight operations administration or equivalent experience- required
• Strong customer service, and interpersonal skills - required
• Ability to effectively work with other departments and outside vendors - required

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Manages Complexity: Makes sense of complex, high quantity, and sometimes, contradictory information to effectively solve problems.
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Organizational Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.

Ensures Exceptional Customer Service:

• Energizes the Cirrus Service Essentials
• Strives to improve service performance
• Anticipates club members needs and responds promptly.
• Displays hospitality, exemplifies excellent customer service and creates a positive atmosphere for club members relations.
• Handles club members problems and complaints.

Cirrus provides a range of exciting benefits, including:

• 401(k) Plan: Dollar-for-dollar match up to 5 after 90 days, with 100 vesting.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• Generous PTO: Over 80 hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.