GUEST SERVICES CONCIERGE, PHX

Position Summary:

Cutter Aviation is currently searching for an energetic and personable Guest Services Concierge professional. The Concierge will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class customer service. The Concierge is effectively the Companys store-front on the road. He/she is the internal representative of our company to our aircraft owners, operators, business partners, and to the business aviation community.

Key Duties and Responsibilities:

• Actively uses the following to meet customer needs:
• Multitask and prioritize as necessary to meet customers needs.
• Have a good knowledge of what is around the area to provide recommendations to customers.
• Maintain positive ongoing relationships.
• Greet customers and confirm their reservations.
• Radio communication.
• Phonetic alphabet.
• Military time.
• Computer skills.
• Work well within the team.
• Monitor the shuttle and crew car fuel levels are good.
• Maintain the cleanliness of shuttle and crew cars.
• Ensure the back kitchenette is stocked with items necessary.
• Be available to help the Line service technicians and CSRs i.e. wing walking, phone calls/ messages.
• Confer with customers by telephone or in person in order to provide information about Cutter Aviation and the services we have to offer.
• Complete contract forms in X1.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Check and verify correct orders i.e. fuel and catering, are placed to CSRs and dispatched to Line Service Technicians.
• Use of proper FAA and TSA rules and regulations are followed.
• Perform airfield management activities, which may include escorting passengers and or crewmembers airfield via different traveling modes i.e., walking or driving of company vehicle.
• Driving of passengers and or crewmembers on and off airfield to designation i.e., hotel, main airport, aircraft etc.

Education Requirement:

• Must have High School Diploma or GED

Experience Requirement:

• At least 1-3 Customer Service experience, preferably in General Aviation, working at an FBO.
• Knowledge of all types of General Aviation aircraft and their service requirements, preferred.
• Excellent Organizational, Customer Service, Training, and Communication Skills.
• Outstanding team building ability.
• Professional in appearance and mannerisms.
• Ability to handle conflict.
• Able to develop a friendly rapport.
• A sincere desire to assist customers.

Other Requirements:

• Ability to pass a drug-screening test.
• Able to pass a background check.
• Clean driving record.

Ideal candidate will have the following work styles:

• Being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Being reliable, responsible, and dependable, and fulfilling obligations.
• Attention to Detail.
• Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior even in very difficult situations.
• Accepting criticism and dealing calmly and effectively with high stress situations being open to change (positive or negative) and to considerable variety in the workplace.
• A willingness to take on responsibilities and challenges.
• Being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Persistence in the face of obstacles.