Human Factors Specialist for flight operations H/F

Job Description:

We are looking for a Human Factors specialist (m/f) for our Commercial Aircraft business to join our Flight Operations customer support organisation based in Toulouse, France.

Human Factors mission is to contribute to safety and customer’s operations efficiency, by ensuring  that Airbus is considering Human performance and limitations into its research, development, certification, production, customer support activities for its Product, Services and Processes. Minimising human operator workload and errors, enabling effective normal and abnormal situation responses and enhancing task performance are part of the mission.

The Flight Operations Customer Support organisation is responsible for designing, assessing the philosophy of usage of our aircraft, the technical documentation of the flight and cabin crews, the Electronic Flight Bag for pilots, and defining the training requirements to support Airlines and Aircraft Training Organisation.

Humans are an asset for flight crew performance, today and in the future, according to our company standard, and to the requirements from the regulators and international organisations (ICAO, IATA).

The integration of human factors is a key driver of Airbus performance, by:

• Safe and efficient Human-system environment

• Design fit to Human in operations

• Reduction of non-quality (recurring costs, product safety, customers satisfaction)

• Usability of the products,

• Users’ involvement (representative and final users)

• Application of valid human factors methods & principles

Your working environment:

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!
 

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.

• Work / Life Balance:  Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.

• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.

• Individual development: Great upskilling opportunities and development prospects  with unlimited access to &43;10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

You will be part of the Flight Operations and Training Policy department in Customer Service. You will report to the head of the Flight Operations and Training Policy department, and work in close functional coordination with the human factors expert of this department.

In this frame, we are looking for a person with expertise inHuman-Systems integration and aircraft knowledge to incorporate Human Factors requirements and human characteristics in flight operations assumptions, for all Airbus aircraft programs.

Your role will be to define, assess and validate what Airbus can reasonably expect from the human operators, in terms of tasks and performance.

Tasks & Responsibilities

You will:

• Contribute to the analysis of in-service events from the HF perspective in compliance with the internal Airbus standard

  • Collecting and categorising the human errors

  • Analysing the Human related events

  • Contributing to the report of analysis of events and follow-up 

  • Monitoring the trends

• Select and apply human factors methods for designing and assessing products or procedures

• Review and assess Human Machine Interface (e.g. Electronic Flight bag), and define Human System Interaction guidelines

• Contribute to innovation

• Contribute to increase HF knowledge of Airbus teams

You will foster an efficient cooperation with the Airbus HF experts network, the technical documentation, the linguistic domain, the safety representatives of customer service and engineering.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Your boarding pass:

Educational Qualifications:

• Master degree or PhD in Cognitive Psychology/Ergonomics, and Human knowledge and human factors method (complete cursus until Master-2 or PhD) 

• Academic or professional background in physiology and anthropometrics is really welcomed ( Accessibility, reachability, hypoxia/anoxia, medical incapacitation, …)

Technical knowledge: 

• Knowledge of human capabilities and limitations in front of complex and high risk system

• Knowledge of the pilot’s tasks and aircraft operations in normal and abnormal conditions

• Knowledge of Airbus aircraft

• Work experience of 5 years as Human factors specialist in a design office, in customer support, in an airline.

• Processes in Aircraft Design, method and practices in human factors evaluations and Flight operations activities

• Knowledge of standards in the field of human factors & flight crew tasks (certification, norms, …)

Professional skills:

• Human factors competencies: 

  • Cognitive Psychology

  • Human System interaction design principles

  • Physiology

  • Flight operations knowledge

  • Airworthiness & Certification

• Speak-up, presentation and negotiation skills

• Experience in Stakeholder Management (Interact, Influence and fostering relationships in an ‘Engineers’ environment) 

• English spoken and written fluently

• Willing to occasionally travel

Behavioural skills:

• Proactiveness

• Team Working

• Autonomy

• Open mindness

• Ability to negotiate and convince 

• Strong Communication skills

• Ethics & Compliance mindset

• Rigour

• Self-initiative

• Adaptable and flexible

• Self-confidence

• Ability to build relationships

• Transparency

Not a 100 match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.