*This is a hybrid position. The selected candidate must be able to work onsite either in Fort Lauderdale, FL or Melbourne, FL. *

POSITION SUMMARY

Responsible for promoting IT users and customers considering all the Companys business units a positive and valuable experience in Information Technology (IT) request fulfillment, guidance and incident handling services in accordance with the product catalog and agreed service levels, leveraging the business of the demanding areas and ensuring the availability of

JOB RESPONSIBILITIES

• Manages the supplier of hardware asset management and SCCM services, integration with the PC as a Service team, Software Asset Management and Service Desk with a global scope (all Embraer units).
• Carries out support activities in projects, managing activities and indicators of the use of assets in the company.
• Manages endpoint policy management activities, software updates and patches.
• Responsible for internal and external controls and audits in this scope.
• data processing and storage environments.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES

• BA/BS degree in Computer Science/Math/Engineering or equivalent preferred

Experience:

• 3 – 5 years of experience in area of responsibility

Knowledge, Skills & Abilities:

• Experience in endpoint and inventory management tools (Configuration Management, Intune, Flexera Flexnet).
• Experience in endpoint operating systems (Windows, Linux and MacOS)
• ITIL experience.
• Experience with hardware homologation
• Experience in active directory management (OUs, GPOs, etc.).
• Management of services and suppliers.
• Must be very customer oriented.
• Able to solve complex problems.
• Experience juggling multiple responsibilities and prioritization of conflicting
• Knowledge of Excel spreadsheets, Microsoft tools and PowerBI are desirable.
• ITIL Certification desirable.

Working Conditions/Environment/Special Requirements

• Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
• Mobile and willing to travel.
• Adheres to Embraer Compliance policy, employment law, work security/safety rules, and company policy and procedures.

GENERAL COMMITMENT FOR ALL EMPLOYEES

• Commitment to company values and complies with department norms, policies, directives, and procedures.
• Incorporates Lean and P3E processes and concepts into daily activities.
• Strive for continuous improvement to processes and procedures.
• Honors and protects confidential and proprietary documents and information.
• Satisfies work schedule requirements.
• The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee.
• Performs other duties as assigned.