IT Support Specialist

MTU Aero Engines North America, Inc. is seeking an IT Support Specialist to provide frontline support and manage IT tickets for our organization. As a member of a small team, the ideal candidate will be the first point of contact for technical support and responsible for resolving a range of technical issues. The IT Support Specialist will have the opportunity to contribute to larger IT projects and collaborate with both local and global teams based in the Munich, Germany headquarters.

Key Responsibilities:

• Provide direct IT support to end users, including troubleshooting and resolving technical issues.
• Manage and prioritize IT service tickets, ensuring timely resolution and excellent user satisfaction.
• Maintain, monitor, and support IT applications, hardware, and systems used by the organization.
• Collaborate closely with IT colleagues in Munich, Germany to support global initiatives and processes.
• Document IT processes, procedures, and solutions; ensure accurate record-keeping within MTU’s ticket system.
• Manage and maintain IT inventories to ensure users have the necessary tools and equipment.
• Assist in larger IT projects, providing technical support; gain learning opportunities from senior team members.
• Ensure all IT activities align with company policies and security protocols.
  

Competencies:

• Strong troubleshooting skills for Windows operating systems (Windows 10 and 11), Microsoft 365 environments, printers, and mobile devices (iPhones).
• Working knowledge of Microsoft Active Directory, Office 365 support, and Windows OS.
• Experience in basic network infrastructure (e.g., routers, switches, controllers, wireless access points, and firewalls).
• Ability to communicate technical issues clearly to non-technical users, both verbally and in writing.
• Critical thinking and problem-solving skills, with an ability to research and recommend technical solutions.
• Excellent organizational skills; attention to detail with managing tickets and documenting processes.
• Strong customer service skills, both over the phone and in person, with a proactive approach to user support.
• Ability to manage IT assets within both cloud and on premise systems.
• Proven ability to work effectively with both local and global teams.
• Self-motivated, well-organized, and detail-oriented.

Requirements for this position include:

• Minimum1 year of hands-on IT support experience in a user-facing role.
• Associates Degree in related field (preferred)
• Experience working within a multi-site or headquarters-satellite office environment (preferred)
• Demonstrated professionalism, confidence, and diplomacy in building relationships with stakeholders.
• Willingness to travel internationally (Munich, Germany) up to one time per year
• Eligible to work in the United States without Sponsorship