Portsmouth Naval Shipyard’s (PNS) Customer Support department is responsible for assisting the entire command with collecting/removing DRMO, and delivering/moving/removing printers/computers The primary tasks within this project are described in the following bullets. Maintain an Excel spreadshe
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IT support technician/ Portsmouth Naval Shipyard’s (PNS)

Strategic Technology Institute, Inc • 
Kittery, Maine, USA
Position Type: Contractor
Job Description:

Portsmouth Naval Shipyard’s (PNS) Customer Support department is responsible for assisting the entire command with collecting/removing DRMO, and delivering/moving/removing printers/computers

The primary tasks within this project are described in the following bullets.

  • Maintain an Excel spreadsheet of DRMOed equipment.
  • Accurately document each piece of equipment with the required information.
  • Print out and attach documents to the equipment.
  • Stack equipment on a pallet, attach metal straps and shrink wrap it.
  • Bring pallets down to the loading dock using a hand jack lift.
  • Coordinate/schedule a transport truck for the DRMO being shipped out.
  • Properly dispose of 8mm tapes, cassette tapes, USB sticks, RAM and hard drives using the PNS degausser.
  • Accurately complete the required paperwork for tracking the disposed of media.
  • Deliver and install a printer/copier in a newly requested location throughout the PNS.
  • Move a printer/copier to a newly requested location throughout the PNS.
  • Remove a printer/copier from customer locations throughout the PNS.
  • Fix hardware issues with printers/copiers/scanners such as paper jams and replacement of consumable parts such as toner and ink.
  • Deliver/move/remove computers at various locations throughout the PNS.
  • Remove hard drives from computers and prepare any associated paperwork required for the proper disposal of the computer.
  • Assist with inventory tracking by periodically counting the IT equipment in our storage areas and updating the Inventory tracking excel spreadsheet with the results.
Job Requirements:
  • Secret clearance. 
  • Ability to follow and adhere to instructions and procedures.
  • Full ability to walk, climb up and down stairways, bend, stoop, and lift and carry equipment weighing 50 pounds or less.
  • Flexibility in response to unplanned requirement changes and emergencies.
  • Excellent verbal and written communication skills.
  • Microsoft Outlook and Excel proficiency.
  • Detail-oriented.
  • Ability to multi-task and change priorities.
  • Ability to ask for clarification whenever a work assignment is not totally clear.
  • Dependability.
Salary Range: 28-28
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