Lead Preboarding Operations Specialist

Job Description

Essential Responsibilities:

• Maintain background and I-9/E-Verify process work instructions by managing any required changes identified by the Product or Service Delivery teams.
• Become a subject matter expert for background, drug screening and Form I-9/Background legal requirements and changes. 
• Own and maintain all process related documentation (SOPs, standard work).
• Manages day to day support of background adjudication and FCRA processes with vendors. Oversees program, confides with legal as needed and manages escalations. 
• Assist with Form I-9 audits and compliance requirements, confides with compliance and legal as needed. Responds to inquiries and serves as a subject matter expert for Form I-9 and E-Verify. 
• Manages day to day support for preboarding related service tickets, processes, transactions, escalation and program/event support (including offer letters, employment agreements, background checks, drug screen and other preboarding documentation and processes).
• Define, implement, and regularly lead operational KPI reviews in collaboration with Product Leaders in order to identify trends in poor performance, identify root causes, and define countermeasures for the Region Operation Leaders.
• Builds relationships and provide a positive customer experience with functional stakeholders, external candidates, employees, HRMs and people managers to deliver efficient services.
• Operate within the compliance guidelines while maintaining a high level of confidentiality at all times. 
• Maintains knowledge of industry trends and with a view to sharing knowledge with other members of the team.
• Proactively identify and drive continuous improvement projects by interfacing with the Product Team and other regional delivery teams.
• Learns and applies Lean principles in maintenance of functional standard work.
• Serves as Subject Matter Expert for the Employment Agreement / Offer and Pre-Boarding processes.
• Serve as a mentor to other on the team and provide guidance and coaching others. 

Qualifications/ Requirements:

• Bachelors degree from an accredited university or college (or a high school diploma / GED with at least 7 years of relevant experience)
• Minimum of three years of experience in Human Resources or Talent Acquisition
• Experience with background vendors, such as Sterling, First Advantage, Hire Right or any other global background screening program. 
• Experience with review, audit and general Form I-9/E-Verify policy.

Desired Characteristics:

• Ability to document, plan, market, and execute programs.
• Ability to assess quality of information given and ask pertinent questions to stakeholders.
• Strong oral and written communication skills.
• Ability to influence, advise and guide others through options and points of view
• Ability to offer new solutions to problems outside of set parameters
• Demonstrated skill in judgement to make decisions and handle complex tasks or problems
• Experience in project management, and meet deadlines.
• Experience in customer service delivery.
• Experience in reconciling and interpreting large data sets, analytics and performance metrics
• Knowledge of employment and hiring practices and regulations, industry practices, products and methodologies
• Knowledge of tiered support service models and applications
• Strong analytical and problem-solving mindset

Pay and Benefits:

• The pay for this position is $96,900-161,500. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on March 8th, 2024.
• Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.  ​General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

Additional Information