Lead Services Specialist - Customer Order and Fulfillment
GE Aerospace •
Lynn, Massachusetts, United States
Position Type: Permanent
Job Description:
Job Description SummaryThe J85 Captains of Industry (COI) Customer Order & Fulfillment Specialist will be responsible for establishing and maintaining a process that captures and measures key performance indicators (KPI’s) for material fulfillment, and operational information related to the management of a customer program.
This Customer Account Manager (CAM) role will also be responsible for the direct management of sales, support, and relationships with assigned customer and fleet end users. In this role, you will integrate customer needs into the company’s business processes and objectives across the organization. In addition, you will manage complex issues, be involved in long-term planning, contribute to the sales, overall support, and strategy for assigned products and customer accounts.Job Description
Roles and Responsibilities
- Interface primarily with assigned external customers for all matters concerning new parts, inside sales, and total support, ensuring that both Customer and GE objectives are met
- Establish, implement, and monitor the Order-Thru-Remittance (OTR) process for assigned customers
- Manage all disciplines within the OTR process, including financial, contractual, export and legal relations with the Customer and within GE systems
- Work with Customers to determine appropriate product / service solutions
- Serve as prime for issues pertaining to spare part procurement
- Conduct periodic provisioning and program reviews with Customer(s)
- Respond to all customer inquiries in a timely manner on the processing of customer orders, acknowledgements, Purchase Order amendments, and alteration notification
- Clearly define and communicate problems as perceived by the customer
- Maintain complete and current knowledge of the product / OTR status including future use and needs of the customer
- Manage the activities of supporting organizations to ensure that technical and business problems are resolved in the balanced interest of GE and the customer
- Assume overall responsibility for customer satisfaction for assigned customers
- Develop and maintain a customer preference relationship toward GE
- Monitor special programs and coordinate both internally and externally with the customer
- Screen and analyze customer order practices looking for trends and unusual order practices
Key deliverables:
- Reduction of J85 MRO Constraints, aiding in prioritizing and enabling Sourcing throughout on priority items
- Reduction of GE Sourced Aged backorders through strategic shop visit forecasting.
- Support of broad OOPS population scope, demand creation thru delivery
- Facilitation of GE COI standard work and projects to remove burden from team/drive predictability
- Support of Reconciliation activities metrics/results
- Alignment with Project team on financials, working to establish predictability and accountability
Required Qualifications
- Bachelors degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in fulfillment operations, customer service, logistics, sales, or supply chain management or materials planning, fulfillment and shop operations).
- Minimum of 3 years experience in fulfillment operations
- Hybrid in office/remote with ability to be physically in GE Lynn > 50 of time (or as business requires)
Desired Characteristics
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs.
- Established project management skills.
This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.
Additional Information
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
Job Ident #:
R3720419
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