Job Title: Customer Service Representatives (SAP)
Job DescriptionWe are seeking dedicated Customer Service Representatives with SAP experience to join our team. In this role, you will be responsible for handling incoming customer telephone calls, processing AOG orders for aircraft spares, and providing exceptional customer assistance.
Responsibilities
- Receive incoming customer telephone calls for placement of AOG orders for aircraft spares, exchange components, special tools, and equipment.
- Assist customers in researching the correct part number by coordinating with Technical Services personnel.
- Enter appropriate order information, create SAP CRM tickets, and process customer orders for warehouse shipment.
- Provide customers with shipping information and delivery schedules for back-ordered items.
- Advise customers of changing statuses of back orders and expedite shipments upon receipt of items.
- Provide price and availability information to customers for aircraft spares, special tools, and equipment.
- Ensure proper handling of AOG requests from service ticket creation to closure, maintaining continuous information flow with customers.
- Communicate with offices during working shifts and involve available resources (warehouse, quality, Italy FOC) to ensure proper support.
Essential Skills- Customer service
- Aerospace industry knowledge
- Pricing and order processing
- Materials and shipping handling
- Warranty management
- Expediting orders
- Call center operations
- SAP experience
Additional Skills & Qualifications- High school diploma or equivalent
- Three to five years of administrative experience in a corporate environment
- Prior experience in customer service or related administrative support position
- Good phone presence
- Excellent written and oral communication skills
- Professional demeanor
Why Work Here?Join a dynamic team where your skills and dedication are valued. We offer a supportive work environment with opportunities for professional growth and development. Enjoy a balanced work-life schedule with regular hours.
Work Environment
Work in a small call center/office environment with hours from 8:30 am to 5:00 pm, Monday to Friday.
Job Type & Location
This is a Contract position based out of Philadelphia, Pennsylvania.
About Aerotek:
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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