Job Description SummaryThe On Wing Support CVG Customer Support Planner, based in Florence, KY, will be involved in the coordination of all aspects of engine maintenance from initial job request through final billing. This site performs maintenance on GE/CFM commercial aircraft engines in the field and in shop. As such, this position will work across a wide variety of customers, GE Aviation facilities, and partners in many locations around the world. Positive working relationships with the team of technicians and customers through outstanding customer responsiveness is critical to the success of the business.
Applicants will be familiar with quick-turn aircraft engine maintenance, repair and field services, operations of a FAR-145 Repair Station and preferably hold an A&P license.Job Description
Essential Responsibilities:
The On Wing Support CVG Customer Support Planner works in the Planning functional area and has involvement in work order creation, job quotation, and job execution through to final invoicing. GE On Wing Support is a 24 / 7 / 365 operation. Applicants must be willing and able to support calls during off-hours when emergency situations arise. In addition, the On Wing Support CVG Customer Support Planner will:
In coordination with other Planning Team members, inputs appropriate data into site ERP to initiate shop or field jobs (i.e, work order creation in SAP).
Understand compliance requirements relative to new Customer set up. Utilize existing processes and procedures to set up new Customers & Contracts in SAP (Know Your Customer process).
Support commercial team in quoting and managing of work scopes, parts, and logistics.
Collect cost accumulations, process all invoices, and assist with Accounts receivable reconciliations.
Coordinate with engineering team to ensure timely workscoping of both shop and field jobs.
Deliver “all-hands on deck” support for AOGs (Aircraft On Ground) as they arise including weekend/off shift hours.
Coordinate access to Customer site(s). Manage Customer badging and required accesses to Customer and/or airport properties, validate visas, entry requirements.
Comply with Safety requirements, complete training per schedule, participate in investigations and read-across as requested, promptly identify safety issues, work with team to pursue solutions, and escalate issues to proper site leadership.
Participate in assessments, read across and PFMEAs to identify and understand sources of defects. Promptly identify and escalate risks to leadership and work with team on solutions. Comply with policy and procedure.
Participate in LEAN events and apply learnings to daily activity. Apply and improve upon standard work in area of responsibility. Identify sources of waste and Customer dissatisfaction, escalate to leadership team and work among the team to find solutions.
Qualifications/Requirements:
Bachelors degree from an accredited college or university and 3+ years of engine maintenance experience (or a minimum high school diploma / GED with an additional 4+ years of engine maintenance experience).
Availability to work flexible shift patterns as required, including nights, weekends and holidays.
Ability and willingness to support calls during off-hours when emergency situations arise.
Desired Characteristics:
Federal Airframe and Power Plant Mechanic (A&P) license preferred.
Approaches work with a “can-do” attitude and a sense of commitment to both the team and customer objectives.
Possess a desire to learn and grow with technology advancements and new engine models.
Holds previous LEAP, GE90, CFM, CF6, CF34, and GENX experience and international field experience. This knowledge to include Line maintenance, engine changes, module removal & installation, and/or LRU removals and installations.
Understand appropriate Aircraft Maintenance Manual, Engine Shop Manual procedures.
Understands MRP/ERP such as Oasis(SAP) or similar.
Demonstrated quality, compliance, EHS and customer satisfaction skills.
Additional Information
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
