Ops Admin Agent

Operations Agents are responsible for providing essential operational support and logistics to customer airlines, ensuring that all tasks related to crew, passengers, and flight schedules are carried out efficiently. This position includes coordinating crew logistics, handling paperwork, and driving vehicles to and from aircraft. The Operations Agent plays an important role in maintaining smooth, timely, and accurate flight operations.

This is a non-exempt, hourly position, reporting directly to the Operations Manager. Compensation is based on experience and job performance.

• Provide direct assistance to airline customers and crew members, ensuring their needs are met and that operational requirements are addressed.
• Coordinate crew movements with local hotels and transport companies, ensuring all logistics are properly arranged and updated in the system.
• Drive company vehicles to and from the aircraft to assist with operations and crew logistics.
• Monitor and ensure timely and accurate flight information is provided to staff, enabling appropriate manpower coverage.
• Clear paperwork at U.S. Customs and ensure all necessary procedures for crew and cargo are followed.
• Must be able to hold and maintain a valid SIDA.
• Climb aircraft stairs as required to support operational tasks.
• Assist with boarding and deplaning of passengers, ensuring efficient coordination and scheduling.
• Update and maintain Intranet and operational databases to ensure accurate and up-to-date information for customer airlines.

Customer and Vendor Interaction:

• Liaise with airline staff, providing timely and professional communication throughout the operations process.
• Maintain a professional demeanor when interacting with internal and external stakeholders to foster positive relationships.

 Miscellaneous Duties:

• Operate a radio or pager to maintain communication with team members and supervisors.
• Maintain a clean and organized work area, ensuring it is presentable to customers and crew members.
• Perform other tasks as assigned by the Operations Manager to support overall company goals.

• Proficiency with Windows-based programs (e.g., Excel, Word).
• High school diploma or GED required.
• 0-2 years of experience in administrative, customer service, operations, or related fields.
• Valid driver’s license required.
• Must be at least 18 years old and able to obtain airport driving endorsement.
• Ability to lift up to 50 pounds and occasionally assist with heavier items.
• Excellent written and verbal communication skills.
• Must be a U.S. citizen or provide proof of right to work in the U.S.
• Ability to read, write, and speak English fluently.
• Must pass a pre-employment drug screening.
• Must be able to obtain airport security clearance, including U.S. Customs clearance.
• Willingness to work varying schedules, including nights, weekends, and holidays.
• Ability to work in a fast-paced, high-stress environment.

Preferred Qualifications:

• Prior airline operations experience or related work with customers.
• Aircraft Dispatcher Certificate or similar operational certifications.
• Familiarity with customs procedures and flight operations paperwork.

Skills and Abilities:

• Language Skills: Ability to read and interpret safety rules, operational manuals, and documents, and effectively communicate with stakeholders.
• Math Skills: Basic arithmetic abilities to perform calculations for routine operations.
• Problem-Solving Skills: Capable of solving practical issues and making decisions based on sound judgment.

Physical Demands:

• Ability to lift and move up to 50 pounds, with occasional assistance for heavier items.
• Regularly required to stand, walk, climb aircraft stairs, bend, stoop, and kneel.
• Must drive vehicles to and from aircraft as part of daily operations.
• Exposure to varying weather conditions and moderate-to-high noise levels, especially near aircraft (hearing protection is provided).

Work Environment:

• Work performed in both indoor and outdoor environments, with exposure to various weather conditions.
• Noise levels can range from moderate to high, depending on aircraft activity.

FLSA Status: Non-Exempt

Work Where it Matters

Pegasus Aviation Services, an Akima company, is not just another aviation contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Pegasus, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Pegasus provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Pegasus delivers efficient, flexible, and safe aviation services as it supports domestic and international passenger and freighter airlines.

As a Pegasus employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.