POSITION SUMMARY
Receive Airframe / Accessory Customer Repair Orders evaluating parts received with proper paperwork, records of parts without proper identification or capabilities, reports repair orders discrepancy, compile repairs records and other aspects of receiving customers repair orders
JOB RESPONSIBLITIES
Ø Receive Customer and Hangars Repair Orders
Ø Open Work Order based on Repair Order provided by Customer
Ø Deliver work order and part to appropriate shops for repair
Ø Interact with Logistics for parts delivery when necessary
Ø Performs accurate accountability of repair documentation on all parts being worked including updating computer and filing.
Ø Receive completed orders after repair is complete.
Ø Coordinates with customers regarding form completion. Coordinates with leads as to which planes have priority. Coordinates with Project Managers on any special requests. Familiar with each customers Qualified Inspectors Listings.
Ø Provide documentation support for Outside Repair and Sales Order
Ø Generates reports from as required.
Ø Coordinate repair orders with Shipping Department that are not within EAMS Capabilities
Ø Create Shippers and keep Work Orders up to date regarding shipping information
Ø Interacts with customers to obtain information, identify problems, and provides technical assistance
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES
Education:
Ø High School Graduate, Prefer Bachelor of Science Degree or equivalent experience (3-5 years, aircraft maintenance related).
Experience:
Ø Generally 1-2 years experience working within MRO/Aviation industry in a Customer Service role.
Ø Ability to understand, analyze, summarize, and document the results of large amounts of data is highly desirable.
Ø A high level of proficiency with MS Office, Internet, and Lotus Notes
Knowledge, Skills & Abilities:
Ø Understands fundamental concepts and theories but has generally limited practical knowledge of industry related practices and procedures.
Demonstrated ability to interact in a proactive, customer service manner with customers during stressful situations.
Ø Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Ø Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records.
Ø Excellent communication and interpersonal skills.
Working Conditions / Environment/ Special Requirements
Ø Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
Ø Ability to work flexible hours and different shifts if required
Ø Employees will be subject to the random drug and alcohol testing under FAA regulations
