Job Summary

Responsible to coordinate all activities and communication involved in transferring patients from one facility to another, as specified by our customers.

Essential Functions and Responsibilities include the following:

• Receive physician requests from transferring facilities and coordinate patient transfer to receiving facility; coordinate all steps pertinent to a patient transfer; from intake to completion.
• Professionally and accurately represent partner hospitals while developing and maintaining referral relationships with outlying facilities through consistent customer service and ease of use
• Facilitate and document all communications between referring and receiving parties involved in the transfer process accurately database as it occurs, for creation of real time data
• Clearly communicate and expedite ground and air transportation requests
• Other duties as assigned

Additional Job Requirements

• Regular scheduled attendance
• Indicate the percentage of time spent traveling - 0

Subject to applicable laws and Air Methods policies, regular attendance is an essential function of the position. All employees must follow Air Methods employment practices and policies.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.

Education & Experience

• High school diploma or general education degree (GED) and two to five years related experience and/or training; or equivalent combination of education and experience
• 2 to 5 years Customer Service experience preferred
• Strong understanding of emergent and non-emergent situations and ability to react appropriately and professionally.
• Ability to use multiple phone line system, tools, and resources in order to contact appropriate parties pertinent to transfer of patients.
• Ability to stay professional and efficient in high stress situations and demonstrate excellent customer service skills with all callers; ability to relay information accurately and follow protocols as developed by each partner hospital.
• Demonstrate excellent customer service skills with all callers; ability to relay information accurately and follow processes as developed by our customers
• Typing speed of 30 wpm

Skills

• Medical terminology knowledge, prior dealings with physicians and/or hospital processes
• Excellent organizational skills, detail oriented, ability to prioritize and multi-task and meet deadlines
• Excellent communication and presentation skills, both written and verbal
• Strong interpersonal skills and a high degree of collaboration at all levels
• Processes data within already defined procedure
• Ability to be a team player with a professional attitude and communicate effectively with in small group settings
• Ability to stay professional and efficient in high stress situations and demonstrate excellent customer service skills with all callers

Computer Skills

• Basic Microsoft Suite, including Word, Excel, PowerPoint, and Outlook
• Typing speed of 30 wpm

Certificates, Licenses, Registrations

• None

Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)