Personal Flight Concierge

Duties & Responsibilities: 

• Responsible for owning the customer relationship / experience to include quoting, trip logistics, communication and in person experiences at departure and arrival base. 
• Work with the Central Concierge team on getting quotes, itineraries, & services prepared to provide to the Clients. 
• Manage, update, and maintain all client and owner accounts, preferences, expectations, utilizing company systems. 
• Respond to inquiries and requests from clients and owners providing a unique, luxurious experience in accordance with Jet Linx service standards while building rapport and anticipating needs and preferences. 
• Ensure work area, lobby, meeting areas, entryways and restrooms are clean, organized and inviting in accordance with Jet Linx service standards.  
• Coordinate with Flight Operation Departments to ensure service standards are met and/or exceeded and identify any potential issues. 
• Maintain standard aircraft stock, lobby amenities and office supply inventory in accordance with Jet Linx service standards. 
• Provide / serve customers food and drinks while at primary base of operation.  Offer information for local attractions, restaurants, and events both locally and in the areas of travel. 
• Schedule trips for Aircraft Owners.  Arrange and confirm trip itineraries for approval as well as arrange all trip logistics such as catering, ground transportation, etc. for Aircraft Owners. 
• Proactively communicate, document, and resolve complaints, escalating to management as necessary. 
• Conduct a pre- and post-flight calls to ensure complete satisfaction of clients and owners. 
• Engage with current and inactive flyers to promote and sell/upsell services or partnerships. 
• Operate client and owner vehicles cautiously around property including around aircraft/ground equipment as needed. 
• Demonstrate Jet Linx’s core values and “Supply the High” in all interactions. 
• Other duties as assigned 

• Ability to understand and tailor all actions in accordance with defined Jet Linx service standards 
• Establish and maintain effective relationships with clients 
• Ability to work flexible, non-standard hours including nights, weekends, and holidays 
• Proficient with Microsoft Office Suite 
• Ability to work both independently and as part of team 
• Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customers 
• Ability to work in a fast-paced environment, with strong attention to detail and organizational skills 
• Ability to maintain the confidentiality of sensitive information 
• Self-motivated and willingness to take initiative utilizing client information for problem resolution and improvements to service 
• Ability to multi-task and complete work within assigned timelines under minimal supervision 
• Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations 
• Operate office equipment as needed 

• Associate Degree or equivalent from 2-year college or hospitality program preferred 
• 2 years of professional customer service experience required 
• Aviation industry experience or interest preferred 

• Majority of work is completed in a normal office work environment 
• Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functions 
• Must be able to move up to 25 pounds on an infrequent basis 

• Ability to obtain a U.S. drivers license 
• Proof of eligibility to work in the US