Language RequirementsBilingual / BilingueIn the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré.
Flexible Work Agreement TypeHybrid / Hybride
Posting End Date2024-11-04
Job GradePIPSC-3
Pay Range$107,682 - $135,272
Job SummaryThe Process Communications Analyst is responsible for the support, development and ongoing maintenance of communications platforms, methods, and strategies related to compliance and quality management systems. The Analyst provides support to colleagues within Technology Quality with respect to the communication ecosystem for compliance and quality management systems. The Analyst improves the distribution, usability, and knowledge of the compliance and quality management systems within Technology.
Job Description
What NAV CANADA offers you:
Challenging, team-oriented work environment
Competitive compensation and flexible benefits
Defined benefit pension plan
Opportunities for growth and development
Flexible work arrangements
Diverse and inclusive workforce
Key Accountabilities:
Develop and implement communications strategies that align with the organization&39;s quality objectives and support its overall mission.
Establish tools, protocols, and guidelines to ensure consistent, transparent, and effective communication across teams and departments, fostering a culture of quality and compliance.
Maintain and continuously improve existing quality system platforms incorporating feedback from users and staying ahead of emerging industry trends to enhance functionality and user experience.
Design and implement business process automations to streamline quality system communications and support operational efficiency.
Conduct training sessions and workshops to educate teams on quality management systems and the use of technology tools, ensuring procedures are understood and adopted.
Utilize data analysis and metrics to provide insights into trends, patterns, areas for improvement, and for use in informed decision making.
Work closely with cross-functional teams, including ATM Solutions, CNS Systems, Technical Services, Technical Service Training, Safety and Quality, and Internal Controls to integrate communications and usability improvements into overall compliance and quality initiatives.
Research, recommend and implement tools and technologies that facilitate better communication and collaboration within the organization.
Job Requirements
Education:
Degree from a recognized university or college in Communications or a related field, or an acceptable combination of other relevant education, experience, and training.
Experience:
Minimum of 3&43; years of communications experience.
Significant experience in change management practices.
Significant experience working in or closely with business and/or operational functions.
Experience working with Teams, SharePoint Online, Power Platform (PowerBI, Power Automate, Power Apps), and other business tools.
Experience in project management.
Knowledge:
Knowledge of communications processes and tools.
Knowledge of Teams, SharePoint Online, Power Platform (PowerBI, Power Automate, Power Apps), and other business tools.
Knowledge of change management, strategic planning, project management, and compliance management principles and practices.
Knowledge of documentation and content management principles and systems.
Knowledge of technology processes, policies, and procedures.
Abilities:
Ability to analyze processes to evaluate their complexity and associated communications requirements.
Ability to contribute to and align with the vision and strategy for Technology Quality group.
Ability to collaborate with a varied team of represented and management employees across various business functions.
Ability to negotiate guidelines, policies, and communications process and get consensus at all levels.
Facilitation skills with the ability to interface with key stakeholders and senior management and build sustainable relationships.
Ability to think strategically and influence change initiatives as well as innovation.
Personal Suitability:
Excellent communication skills (written/verbal).
Strong presentation skills with the ability to tailor messaging to diverse audiences.
Analytic and decision-making skills, with a proven ability to provide well thought out recommendations and solutions.
Wholistic and systematic thinker with the ability to find commonality and efficiency in a complex environment.
Works well with a multi-functional team and is able to collaborate with various business roles.
Working Conditions:
NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.
Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.
The successful candidate must meet the security requirement of the position and be legally able to work in Canada.
We thank all applicants for their interest; only those selected for an interview will be contacted.
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