Every WestJet journey has the potential to enrich lives; a career with us is no exception. 

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global. 

Join us, this is where your career story takes off.

Job Description
We are seeking a highly skilled and motivated Quality Management Specialist to join our Quality Management Office team. As a QMO Specialist, you will play a critical role in driving consistent testing practices across our organization. You will lead the development and implementation of testing guidelines, establish best practices, provide technical guidance, and support quality maturity improvement for Product teams. Join us and contribute to creating a culture where quality is a responsibility for all. 

Responsibilities

• Create & maintain guidelines, templates and tutorials using different media mediums.
• Promote and Present QMO center of excellence materials to Product and Project teams through announcements and learning sessions.
• Implement quality metrics reports for Product teams and guide the team in adopting processes to ensure the data is accurate.
• Conduct assessments of quality metrics, process, and trends of Product teams.
• Summarize and report on quality trends to various levels of leadership.
• Present Quality improvement opportunities to leadership and support the implementation of those improvements where applicable.
• Summarize and present quality improvements and achievements within Product or Project teams to stakeholders and senior management.
• Review Test artifacts such as Test Plans and Test summaries produced by Project or Product teams.
• Provide mentorship and leadership for teams adopting testing processes or practices that are new for them.
• Collaborate with other members of the CoE team to share knowledge, contribute to CoE initiatives, and promote a culture of excellence.
• Provide hiring support to Product/Project teams for Testing roles.
• Evaluating, managing and provide training of testing tools that support the testing process. 
• Continuously evaluating and improving testing methodologies, tools, and processes to increase efficiency and effectiveness.
• Create reports and dashboards that provide insights into defect and testing trends.

Qualifications

• 3+ years professional experience in a leadership role
• 3+ years’ experience creating Testing process and driving their adoption.
• 8+ years’ experience in a Senior Test Analyst role and on large scale projects.
• Bachelors or master’s degree in computer science, Software Engineering, or a related field.
• Excellent communication and presentation skills, with the ability to effectively convey concepts to both technical and non-technical stakeholders.
• Experience creating Test artifact templates such as Test Strategies, Test Plans, Test Summaries and defect reports.
• Experience with ALM tools such as JIRA and Azure DevOps.
• Experience with Test case management tools and organization of test case libraries/suites/cycles.
• Experience with creating onboarding material of Testing approaches and Guidelines.
• Proven experience as a Test Specialist Lead, with a focus on process.
• Excellent leadership and team management skills, with the ability to mentor and guide teams effectively.
• Strong analytical and problem-solving skills, with the ability to assess complex situations and provide practical solutions.
• Experience in assessing test needs, recommending solutions, and providing guidance to teams.

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs  

Think we are a fit?  Apply now!  

About WestJet Group of Companies  

Together with WestJets regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.   

Our Safety Promise  

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.  

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.   

Our Commitment to Diversity and Inclusion 

We embrace what makes us each unique, and what makes us uniquely WestJet – and that is our people. WestJet is committed to creating an inclusive workplace that celebrates our differences by way of diversity, equity, and inclusion. As an equal opportunity employer, we want to you bring your full self to work and feel appreciated for your contributions.

At WestJet, we welcome unique skills, experiences, and backgrounds - if you’re passionate and excited about this role, we encourage you to apply even if you do not meet every single qualification in the posting. We are committed to inclusivity, equity, and accessibility in the selection process. If you require an accommodation during the recruiting process, please let our Talent Acquisition team know.

We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com.  

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