Employment Type: [[jobType]]
City: [[location]]
Posting Open Date: [[customJobPostOpen]]
Posting Close Date: [[customJobPostClose]] (Please note the posting will close at 9:59pm MST)
Please note:
This is a hybrid remote work position in Calgary Alberta and requires in-person collaboration at the WestJet Campus (22 Aerial Place NE) on Tuesday, Wednesday and Thursdays. This provides flexibility the remaining 40 of the work week. This hybrid work plan allows for critically important learning, collaboration and networking with our colleagues. Specific days in the office are agreed upon by the team.
Overview of role:
Do you enjoy being part of a business team to enable new features and functionality? Are you eager to figure out how we award WestJet dollars, companion vouchers or unlimited lounge benefits to WestJet Rewards members, and then use that understanding to deliver a new benefit?
WestJet is seeking a Rewards Business Analyst to join our Loyalty team. This individual exhibits a high standard of excellence, enjoys challenges, is self-motivated and results driven. The incumbent must be highly motivated and enjoys working in a dynamic environment.
The Rewards Business Analyst is responsible for the fulfillment and delivery of Loyalty Program benefits and services. This includes design and build of data such as rules and products within the Loyalty Management System, while ensuring the entire solution will meet the business objectives. This role represents strategy and objectives to ensure that processes and solutions deliver a consistent and superior experience. This role is key contributor and/or lead in all phases of initiative or solution development and implementation for Loyalty program initiatives.
Please note: Business Analyst level and title will be determined by the selection team based on the evaluation process and the candidates requisite experience.
Key deliverables include:
- Responsible to define requirements and processes to implement solutions with multiple integration points to deliver business initiatives. This includes working with multiple internal and external partners to ensure solution is aligned.
- Responsible for the configuration of the Loyalty Management application to enable fulfillment of program benefits, deliver promotions or new features or enhancements. This includes defining conditions, criteria, rule sets and other data.
- Where required, provide analysis of different options to define a path or recommendation.
- Provide input on initiatives impacting Loyalty services or processes to ensure service delivery standards are maintained and business objectives are met. This requires detailed understanding of processes and integration of all WestJet Rewards benefits and services.
- Responsible to identify and implement opportunities to improve delivery, experience or operational performance.
- Responsible to guide testing and support as required for implementation of Rewards enhancements, releases, or promotions.
- Responsible to provide operational support to prevent, solve and mitigate disruptions in service or process delivery. This includes prioritization, impact assessment, resolution deployment, and communication.
Experience and qualifications:
- Post-secondary education completed in Business or Information Technology.
- 5 or more years’ experience in a similar analytical role preferably in Airline or Loyalty Industry
- Experience working hands on with Enterprise B2C Applications such as CRM, Loyalty Management Systems to identify and implement criteria and rules strongly preferred.
- Excellent communication, multitasking and analysis skills.
- Demonstrated ability to define path forward in uncertain or unknown scenarios.
- Experience working independently with internal and external partners to implement complex solutions.
- Proven ability to maintain progress and visibility over multiple initiatives
- Must be detail oriented with ability to deliver to business objectives and outcomes
- Experience defining requirements and creating processes across multiple applications and integration touch points.
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we are a fit? Apply now!
About WestJet Group of Companies
Together with WestJets regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.
Our Safety Promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.
WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.
Our Commitment to Diversity and Inclusion
We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.
For more information about everything WestJet, please visit WestJet.com.
LI-LC1
