Security Receptionist/Administrator (12 Month FTC)

Build an Aviation Career You’re Proud Of

Build your career with integrity by working at a company that doesn’t just treat you like a number. You’ll get the tools to do things right in a clean and safe work environment and the trust to fix any issue that comes your way. Our on-the-job training and team of experts mean you’ll be set up for success.

Key responsibilities and duties:
•   Staffing the Reception desk when required, ensuring Reception is not left unattended at any time;
•   Answering all telephone calls in a polite and professional manner;
•   Issuing access badges and cards;
•   Operate and monitor security systems, CCTV and alarms and respond in accordance with procedures;
•   Providing administration support to the security management team.
•   Assist where necessary with the New Starter induction process
•   Handling internal and external enquiries (via telephone or face to face) in a helpful manner, striving to answer queries and solve problems with a “can do” attitude;
•   Providing an excellent standard of customer service at all times, being an ambassador for the company’s vision of “setting the standard of customer service”;
•   Working effectively with the Fleetlands site security team, ensuring that Reception and Security are communicating relevant information and working in sync, to maximum efficiency at all times;
•   Sufficiently managing and maintaining stock levels of stationary and required documents and forms accessible;
•   Ensuring all relevant records and logs are updated accurately and regularly and that all information required is included; 
•   Completed all relevant administration tasks which may change through time in line with requirements;
•   Undertaking any ad hoc related duties that may arise (as instructed by line manager) such as receiving deliveries;
•   Assisting in planning and preparation for on-site visitors;
•   Ensuring all visitors are advised of site security and health & safety requirements;
•   Ensuring the Reception area is kept in a suitable condition for visitors and maintaining a good Company image;
•   Carryout ITAR clearance activities, in accordance with Company requirements;
•   Adhering to all Health and Safety rules and regulations;
•   Working in line with our organisational values (Integrity, Respect, Excellence, Innovation and Teamwork);
•   Adherence to our Quality Management Systems (QMS), Safety Management Systems (SMS), Environmental Management Systems (EMS) and all associated Business Manuals.
•   Management of cryptographic account

Competencies: (e essential / d desirable)
•   Ability to obtain Security Clearance (SC) (e)
•   Ability to work with other teams and communicate effectively; (e)
•   A polite, professional and respectful manner; (e)
•   Excellent interpersonal skills; (e)
•   Ability to follow rules and regulations. (e)

Organisational Relationships:
•   Reports to the Site Security Manager 
•   Internal and external visitors;
•   Security Team;
•   All Vector staff.

Professional Qualifications/Education and Training:
•   GCSEs English and Maths Grade C or equivalent; (e)
•   Security Vetting Training (DISA, Defence Industry Security Association). (d)

Experience:
•   Experience in a customer facing role; (e)
•   Experience of working in a regulated environment; (d)
•   Experience in Security Vetting procedures. (d)