Security Receptionist/Administrator

Build an Aviation Career You’re Proud Of

Build your career with integrity by working at a company that doesn’t just treat you like a number. You’ll get the tools to do things right in a clean and safe work environment and the trust to fix any issue that comes your way. Our on-the-job training and team of experts mean you’ll be set up for success. 

Key responsibilities and duties:

• Staffing the Reception desk when required, ensuring Reception is not left unattended at any time;
• Answering all telephone calls in a polite and professional manner;
• Issuing access badges and cards;
• Operate and monitor security systems, CCTV and alarms and respond in accordance with procedures;
• Providing administration support to the security management team.
• Assist where necessary with the New Starter induction process
• Handling internal and external enquiries (via telephone or face to face) in a helpful manner, striving to answer queries and solve problems with a “can do” attitude;
• Providing an excellent standard of customer service at all times, being an ambassador for the company’s vision of “setting the standard of customer service”;
• Working effectively with the Fleetlands site security team, ensuring that Reception and Security are communicating relevant information and working in sync, to maximum efficiency at all times;
• Sufficiently managing and maintaining stock levels of stationary and required documents and forms accessible;
• Ensuring all relevant records and logs are updated accurately and regularly and that all information required is included; 
• Completed all relevant administration tasks which may change through time in line with requirements;
• Undertaking any ad hoc related duties that may arise (as instructed by line manager) such as receiving deliveries;
• Assisting in planning and preparation for on-site visitors;
• Ensuring all visitors are advised of site security and health & safety requirements;
• Ensuring the Reception area is kept in a suitable condition for visitors and maintaining a good Company image;
• Carryout ITAR clearance activities, in accordance with Company requirements;
• Adhering to all Health and Safety rules and regulations;
• Working in line with our organisational values (Integrity, Respect, Excellence, Innovation and Teamwork);
• Adherence to our Quality Management Systems (QMS), Safety Management Systems (SMS), Environmental Management Systems (EMS) and all associated Business Manuals.
• Management of cryptographic account

Competencies: (e essential / d desirable)

• Ability to obtain Security Clearance (SC) (e)
• Ability to work with other teams and communicate effectively; (e)
• A polite, professional and respectful manner; (e)
• Excellent interpersonal skills; (e)
• Ability to follow rules and regulations. (e)

Organisational Relationships:

• Reports to the Site Security Manager;
• Internal and external visitors;
• Security Team;
• All Vector staff.

Professional Qualifications/Education and Training:

• GCSEs English and Maths Grade C or equivalent; (e)
• Security Vetting Training (DISA, Defence Industry Security Association). (d)

Experience:

• Experience in a customer facing role; (e)
• Experience of working in a regulated environment; (d)
• Experience in Security Vetting procedures. (d)

Benefits that make life better:

• 206 hours annual leave per year for employees working 37 hours per week, plus 8 public holidays
• 4 employer match pension scheme
• YuLife wellbeing services, including 24/7 virtual GP service, Employee Assistance Program, personalised online fitness programs, and many more!
• Bonus opportunities
• Generous paid sick leave
• Life assurance cover
• Salary sacrifice cycle to work scheme
• Onsite gym at both the Fleetlands and Almondbank sites
• Eye test vouchers
• Seasonal flu jabs administered on site each year by Bupa
• Learning and training opportunities