Collaborate with cross functional teams and communicate to our internal and external stakeholders the test progression, defect status reports and operational performanceEnsure creation and maintenance of test cases & scripts, test plans, test metrics, defect metrics and review of the design and efficacy of test cases and test scriptsConsolidate data to produce KPI metrics and dashboards to report against product quality, test progressions, risk analysis and release readinessAnalyze defects & release related incidents and customer feedback to identify trends and incorporate preventive actions and mitigations as requiredPerform sample testing of technology systems to verify compliance to customer requirementsEnsure software quality assurance for all phases of larger and more-complex development projectsIdentify gaps in testing and quality issues and create solutions to be incorporated into software and firmware architectureAnalyze technology trends to determine impact to the achievement of business goalsSupport the definition and maintenance of test methods, techniques and calculations for identifying ways to improve QA servicesProvide technical and operational inputs to Business Governance and Operational Management CommitteesResponsible for working within a sub-functional area to ensure synergistic collaboration and attain shared goalsResponsible for supporting the development of technical capabilities of the on/offshore teams specific to their sub-function Participate in Management and Operational Committees according to cadence, as requiredResponsible for handling moderate to high amount of complexity and drive decision making specific to processes and priorities for a functional areaResponsible for driving continuous improvement objectives for a functional areaLeading a team of onshore/offshore testersCross-functional interaction and communication with delivery stakeholders in addition to senior leadersQuality Control points, regulatory compliance to WCAG 2.0 and IT Internal ControlsHigh - cross-functional collaboration, large to complex projects

A relevant University degree/technical certification, and/or relevant experience commensurate to the role6+ years in QA as a tester / test lead / test managerStrong knowledge of SQL scripting and data validation techniquesAutomation exposure and experience with JMeter, detailed understanding of APIs, HTTP, XML, SOAP, EJB synchronous communication, JMS messages and JSONExpertise in QA tools and techniques, bug tracking systems, source control, test case design and automation, Agile & Waterfall methodologiesITIL v.3 or v.4 foundational level or higher is an assetExperience with Enterprise systems such as JIRA, Confluence; Azure; DevOpsStrong foundation in systems testing and software QA best practices, methodologies and techniques encompassing the full build, test, and deploy cycleExperience with test automation frameworks. Solutioning & improving quality frameworks. Airline domain knowledge is an assetISTQB foundational level or higher

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Diversity and Inclusion

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.