Senior Specialist - Crew Scheduling IRROPS

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

We have a wide variety of career opportunities around the world — come find yours.

Key Responsibilities:

The Inflight Crew Scheduling department includes Crew Schedulers and the flight attendants we operationally schedule. Providing contractual compliance and efficient procedures for Crew Scheduling.

• Assists with coordinating the activity of Inflight crew schedulers in day(s) leading up to irregular events (Weather, system outages, etc)
• Responsibilities include participation in scheduler team selection and role assignments, briefing the team on situation, mission, and execution, and creating reporting for the IRROPs Manager to incorporate into team communications
• Monitors key tools and metrics (Volare, uCrew, phone/chat systems) for high-risk flights and peak wait periods and redistributes staffing during irregular events and recovery period
• Operates recovery tools (i.e. Crew Solver, etc) and makes operational recommendations
• Facilitates internal department process improvement/intake sessions focused on IRROPs
• Refines departmental IRROP tool parameters and trains schedulers on IRROP processes during recurrent and New Hire modules

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Required

• Bachelors degree or 4 years of relevant work experience
• 1 - 2 years Scheduling Operations experience
• 1 - 2 years operational management
• Knowledge of FARs, crew collective bargaining agreements, policies & procedures
• Process implementation and training for front line employees
• Strong written and verbal communication skills
• Adaptability to changing business environment
• Ability to identify opportunities, motivate and drive consistency
• Build and maintain positive relationships with front line employees and stakeholders
• Read and write in English
• Microsoft Office experience
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Good presentation skills
• Ability to interact with all levels of management
• Experience in training delivery tools
• Experience in operational tools (i.e. Volare, uCrew, Crew Solver, etc)