Senior Technology Application Analyst

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

The Senior Technology Application Analyst plays a crucial role in managing and supporting various technology applications within an organization. This position typically focuses on ensuring that applications are running smoothly, troubleshooting issues, and optimizing the performance of technology solutions to meet business needs.

• Application Support and Maintenance: Oversee day-to-day operations of assigned applications, ensuring they function efficiently. Handle application configuration, updates, and user access management.
• Troubleshooting and Problem Resolution: Diagnose and resolve application-related issues, collaborating with end-users, development teams, and vendors as needed.
• Performance Monitoring and Optimization: Monitor application performance metrics, identify bottlenecks, and implement performance improvements to maintain system efficiency.
• Documentation and Reporting: Create and maintain documentation for applications, including workflows, troubleshooting guides, and support procedures. Regularly report on application performance and usage.
• Collaboration with Development Teams: Coordinate with developers, architects, and other stakeholders to ensure application integration aligns with organizational goals and technology standards.
• Change Management: Work within established processes to implement application changes, updates, or upgrades, including testing and validation to minimize disruption.
• Software Development Lifecycle (SDLC): Familiarity with SDLC methodologies, including Agile, DevOps, and Waterfall approaches, as they apply to application deployment and updates.
• Troubleshooting and Debugging: Ability to diagnose issues in software and systems, with experience in using monitoring and logging tools.
• Act as SME for the implementation of the module, hosting video conference calls, workshops, and other meetings as needed.
• Run regular audits and QA testing to ensure the application is functioning as required.

• Minimum of 10 years’ experience in Computer Science or related field required.
• Minimum of 5 years’ experience in SAP SuccessFactors EC.
• Strong interpersonal, communication and presentation skills.
• Familiarity with Project management principles and communication. Need to have a strong analytical mind and problem-solving skills.
• Understanding of Microsoft Fabric, including Power Automate and Power BI.
• Six Sigma training.
• Knowledge of system design, development, implementation, and user support principles and practices.

• Remain in a stationary position 50 of the time.
• Occasionally move about inside the office to access filing cabinets, office machinery, etc.
• Walk short distances.
• Reach above and/or below the shoulder.
• Sit and/or stand for short or extended periods.
• Lift/carry/move objects, files, and documents up to 25 pounds.
• Work in an office environment using standard office equipment.
• Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• This position requires some travel; the ideal candidate can travel for key meetings and at leadership requests. Travel ~20.

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.