Sr Analyst - Charter Cater Ops

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

As the Senior Analyst Charter Catering Operations, the selected candidate will provide oversight and direction to assigned hubs, external customers, and Inflight Charter Coordinators (ICCs) to ensure a safe, reliable operation. In addition, the Senior Analyst leads budget and pricing management, cost savings initiatives, and continuous improvement projects. Through direct leadership and teamwork, the Senior Analyst will ensure achievement of all relevant operating performance targets, compliance to regulatory and requirements, and drive improvements to internal and external customer metrics. This is a Chicago-based role, with 10 – 20 travel to ensure adequate oversight. The successful candidate will cultivate positive relationships with internal stakeholders including Network Planning, Inflight, Flight Ops, and Food Safety, and external stakeholders including catering vendors, technology partners and third-party vendors. This role will also support responsible use of United’s equipment and materials, effective warehouse management practices, inventory ordering and stock management, and waste reduction efforts.

• Manage planning, execution, and communication of all aspects of catering for assigned portfolio of charter clients, including menu planning, galley design, equipment and logistics, catering vendor engagement and execution; ensure that all regulatory (FAA, FDA, etc.), food safety, and business requirements are met.
• Lead budget and pricing efficiency initiatives across various accounts and vendors.
• Continuously pursue and achieve cost savings by analyzing market pricing and negotiating new agreements for onboard products.
• Lead continuous improvement efforts to implement efficiencies and improve internal and external customer satisfaction.
• Develop creative, resourceful solutions to solve immediate and recurring operational and client challenges.
• Establish and maintain forecasting models to evaluate product usage and equipment logistics to support overall catering performance and costs.
• Update and report monthly charter statistics for forecasting and future planning.
• Own and cultivate relationships with internal and external stakeholders; provide business updates to vendor leadership, customers, and internal stakeholders.
• Train Inflight Charter Coordinators (ICCs) on catering related duties and technology and ensure quality execution and client satisfaction.
• Maintain subject matter expertise in catering operations network, LOPAs, galley constraints, equipment logistics, and regulatory requirements.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• Bachelors degree or 4 years of relevant work experience
• 2+ years of analysis or Charter-related experience
• Excellent communication (written, verbal, presentation) skills
• Proficient in Word and advanced skills in PowerPoint and Excel
• Proficient in data analysis
• Self-starter and ability to work independently with limited direction
• Ability to quickly adapt to changing conditions and client requirements
• Ability to anticipate client and operational challenges and proactively create and execute effective alternative plans
• Ability to communicate and balance stakeholder needs and requests
• Ability to work nights and weekends as needed: including a full or partial scheduled weekend shift.
• Must be able to manage competing priorities, meet deadlines, and execute close in deliverables
• Ability to resolve conflict
• Ability to work nights and weekends as needed
• Ability to travel internationally as needed
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Bachelor’s degree in Business management, Airline Operations, Supply Chain Management
• HACCP, PCQI or equivalent food safety certification
• Inflight Qualification
• 1+ years of Catering Operations experience
• Vendor management experience
• Project management experience
• Salesforce experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.