Sr Analyst, Inflight Analytics

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• This job is a member of our Inflight Analytics & Reporting team within the Inflight & Premium Guest Service group.
• Responsible for generating analytically driven solutions and helping answer business decisions throughout the organization.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Works across functional teams within the Inflight organization to define and develop analytics and reporting requirements for key stakeholders
• Design and create dynamic dashboards, scorecards, and executive summaries using data expressions and visualizations to support strategic goals and operational initiatives.
• Analyze data from various sources to understand key themes, to help identify key business problems and to facilitate decision-making
• Work with vendor contractual requirements and service level agreements (emerging and current) to support and maintain vendor accountability
• Partner with technical and non-technical peers on best solution to be implemented
• Promote and champion the use of analytics in decision-making with business outcomes in mind
• Completes ad-hoc projects and analyses to support strategic and tactical decisions

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor’s degree in Statistics, Business, Finance, Mathematics, Industrial Engineering or equivalent experience/training
• ​2+ years of experience in similar analytical role using advanced tools
• Strong analytical capability, including application of quantitative reasoning to resolve complex problems
• Experience using data retrieval and visualization methods such as SQL, Alteryx, Tableau

Preferred Qualifications- Education & Prior Job Experience

• Master’s Degree in Business, Statistics or Advanced Analytics
• Programming experience with R, SAS or Python
• Experience in airline operations

Skills, Licenses & Certifications

• Excellent quantitative and analytical skills with an aptitude for problem solving
• Strong analytical background involving data input, manipulation, and presentation
• Ability to decipher vendor contractual requirements and service-level agreements
• Self-motivated and logical with an analytical approach to identifying and solving problems
• Ability to work effectively, meet deadlines, and shift priorities appropriately
• Strong written and verbal communication skills, with ability to effectively interact with employees at all levels of the organization
• Ability to work independently with minimal supervision
• Ability to make independent judgements and decision while taking ownership of job responsibilities

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.