Sr. Business Analyst, Starlink Growth

SR. BUSINESS ANALYST, STARLINK GROWTH

At SpaceX, we are leveraging our experience in building rockets and spacecraft to deploy Starlink, the world’s most advanced broadband internet system. Starlink is the world’s largest satellite constellation and is providing fast, reliable internet to 3M+ users worldwide. We design, build, test, and operate all parts of the system – thousands of satellites, consumer receivers that allow users to connect within minutes of unboxing, and the software that brings it all together. We’ve only begun to scratch the surface of Starlink’s potential global impact and are looking for best-in-class engineers and analysts to rapidly accelerate our growth around the globe.

As a Sr. Business Analyst on the Growth Analytics & Automation team, you will be responsible for developing the strategy, key metrics, and processes for assessing the health of Starlink business. You will extract valuable insights from data across all business units and the Starlink network itself. You will work closely with technical and business teams to make customer acquisition as efficient as possible. You will create robust, business-critical automation and take responsibility for metrics that drive program-level decision-making.

RESPONSIBILITIES:

• Define and develop department-level metrics and associated dashboards that quantify the health of our operation and influence change
• Support new market launches, sales & operations planning, product & feature roll-outs, demand generation, and larger cross-functional strategic initiatives
• Conduct analyses that identify issues and opportunities impacting growth, and lead scoping, and manage implementation of changes
• Collaborate effectively across many departments, including Network, Finance, Legal, Production, Supply Chain, Customer Operations to ensure data integrity and accurate reporting
• Document and train internal users and leaders on dashboard and tool usage, assists in troubleshooting
• Engage the SpaceX leadership team with quantitative and qualitative updates on performance and opportunities

BASIC QUALIFICATIONS:

• Bachelor's degree
• 5+ years of professional experience in reporting and analytics within customer operations, manufacturing, quality, human resources, purchasing, operations, cost accounting, supply chain management, or consulting
• 3+ years of professional experience building required datasets to create and manage dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)
• 3+ years of professional experience in at least one analytics language (e.g. Python, R)

PREFERRED SKILLS AND EXPERIENCE:

• Bachelor's degree in business, supply chain, management information systems, computer science, engineering, or economics discipline
• 1+ years of experience leading projects
• Advanced SQL proficiency (i.e. advanced joins, views/table distinctions, and basic query optimizations)
• Advanced understanding of database structures, query optimizations, ETL development
• Experience automating analytics tasks (i.e. intermediate coding skills (VBA, Python, C#, etc.)
• Start-up, consulting, or other demonstrated experience in high-growth, fast-paced, rapidly changing environment
• Strong project management and self-directed prioritization skills
• Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels
• Ability to develop and maintain strong relationships across disciplines and with multiple levels of management

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and weekends as needed
• Willingness to travel to corporate customer sites, other SpaceX locations, and industry events as needed

COMPENSATION AND BENEFITS:

Pay Range:

Sr. Business Analyst: $110,000.00 - $145,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.