Team Lead Customer Service Automotive (m/f/diverse)

Job Description:

Tasks

As a Customer Service Team Lead, you will drive exceptional customer experiences and team success. Your key responsibilities include developing and improving service procedures, policies, and standards to ensure competitiveness and excellence.

Develop and continuously improve service procedures, policies and standards
Actively manage competitiveness of service, analyze statistical reports and take data-driven decisions
Set clear customer service mission and deploy t:m group vision, strategy and values to team
Represent the customer service within meetings and commercial events; strive to improve the customer service experience by winning and retaining engaged loyal customers and therefore facilitate growth
Collaborate in continuous internal process improvement and documentation
Perform other tasks and/ or projects, as assigned
Lead and mentor a team of professionals, providing guidance and support to achieve business objectives (both functional and disciplinary leadership)

Benefits

Profit sharing / LVV (bonus), Free parking, Flight privileges, Canteen (subsidized by employer), Jobticket / Subsidized public transport, Business cell phone / ipad, bike leasing, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Doctor‘s office, Free snacks / drinks, EGYM WellPass

Requirements

Vocational training & 6 years or Bachelor & 3 years or Master & 1 years
Thereof ideally at least 2 years functional or disciplinary leadership experience
Excellent organizational skills with the ability to prioritize multiple responsibilities
Strong intercultural skills
Abilty to lead and work in a matrix setup
Excellent verbal & written communication skills (English & German)
Computer literate (i.e. MS Office and relevant software)
Comfortable with business travel (also on short notice)
Severely disabled applicants with equal aptitude are given perferential treatment

Company

About time:matters GmbH

We at time:matters are the Experts for High Performance and global Special Speed Logistics and we love what we do! We transport urgently needed spare parts, life-saving stem cells and important documents by air, rail and road quickly and reliably from A to B - if required also personally accompanied by an airmates On Board Courier.For our customers, our more than 330 employees worldwide implement tailor-made logistics solutions and make the seemingly impossible possible. Would you like to contribute to the success of time:matters with your unique personality?

www.time-matters.com

Job Ident #: 116848

Company Details

Lufthansa

Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage

Lufthansa Global Business Service

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Job Info

Location

Neu-Isenburg, Hessen, Germany

Type

Permanent

Company Details

Lufthansa

Wadowicka 3B
Krakow, Malopolskie Poland, International 30-347 International
www.lufthansa.com/us/en/homepage

Lufthansa Global Business Service