Position Summary
MAG Aerospace is seeking a IT Support Analyst for our IT Service Desk who will serve as the primary contact for all system users with troubleshooting installing, diagnosing, repairing, maintaining, and upgrading personal computer hardware and software systems. This is a full time, hybrid position based in Fairfax VA.
Essential Duties and Responsibilities
Duties include, but not limited to:
- Configures and installs hardware and software for users
- Responds to network and software problems via telephone, in-person and/or online support to end-users
- Completes new hire set-up and in training users on new software and hardware, when needed
- Applies technical expertise to the implementation, monitoring, or maintenance of IT systems
- Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor
- Helps maintain the security of the network, including administering e-mail and anti-virus systems and ensuring availability, continuity, and security of data
- Provides updates, status, and completion information to IT manager and/or users, via voice mail, e-mail or in-person communication
- Recommends changes or updates in programming, documentation, and training to address system deficiencies and user needs
Requirements
- Experience and familiarity supporting general business technology (User accounts/passwords, Wired/Wireless Networks, Printers/Copiers, Conference Rooms, and Mobile Devices)
- Knowledgeable with all forms of hardware: laptops, servers, desktops, printers, monitors, and peripherals
- Excellent customer service skills, written and oral communication, and time management skills
- Instinctive problem-solving abilities and curiosity to seek out, analyze, and correct or avoid computer systems problems
- Experience working with federal civilian or DOD personnel
- Experience imaging machines using Endpoint / Intune /Azure AD
- Extensive knowledge of Windows 10 /11 desktop operating system
- Extensive Knowledge of MS 365 Outlook, OneDrive, Teams, SharePoint
- Experience using service desk ticketing systems such as ServiceNow
Education
- High school diploma or equivalency
- 3 - 5 years of relevant work experience in help desk / customer service / end user support
Desired Certifications
- MD-102 Endpoint Administrator or
- MS-102 MS 365 Administrator
Special Note
The position is contingent upon candidate’s ability to meet physical and medical requirements as needed by the position; including compliance with all applicable federal, state, and local jurisdictional requirements.
Benefits and CompensationAt MAG Aerospace, we value your contributions providing our employees with a robust Total Rewards package that supports your total well-being. Full-time and part-time employees working at least 30 hours a week on a regular basis are eligible to participate in MAGs Total Rewards programs. Our offerings include health, life, disability, financial, and retirement benefits as well as paid leave, professional development, and tuition assistance. Individuals that do not meet the threshold are only eligible for select offerings not inclusive of health benefits. We encourage you to learn more about our Total Rewards Program by visiting the Resource page on our Careers site: https://www.magaero.com/benefits/. Salary at MAG Aerospace is determined by various factors including but not limited to location, the particular combination of education, knowledge, skills, competencies, and experience as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $50,000.00 to $55,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of MAGs total compensation package for employees.