Field Service Representative

• Provide technical assistance and guidance to customers, directly and via the distributor and service center network.  

• Solving in-service issues, via troubleshooting utilizing Technical Trouble Reports (TTR), in-service data and other available troubleshooting data. 

• Analyze technical issues and generate reports to distribute them to relevant organizations using the most expeditious means of communication. 

• Routine audits to ensure proper network standardization. 
• Inform, teach, and provide follow-up on all services available to the Daher network.
• Develop professional relationships with the distributors and the service centers in person or remotely.
• Relay customer feedback via proper channels and propose improvements as necessary to improve overall customer satisfaction. 
• Anticipate, evaluate, and respond to customer’s needs and requests in a timely manner. 
• Conduct efficient follow-up for customers satisfaction, ensuring all commitments and expectations are met while working with local support team and team at the factory in France and Sandpoint, Idaho. 
• Be available to provide on-call response to emergency situations.   
• Assist the support network in warranty administration and parts/logistic coordination. 
• Continuous customer support case management via the various platforms of communication with customers and service network. 
• Take the initiative to continuously learn new systems and assist with explaining improvements of existing aircraft systems and network processes to the network service centers. 
• Make contributions towards building up and sharing knowledge database and reduce the amount of repetitive work/research to be done by support team. 
• Contribute to writing processes and procedures to ease workflow and case management. 

• 6 plus years of experience as an avionics technician, engineer supporting avionics, TBM technician or aviation emergency response. 

• Good technical knowledge of Daher products, including airframe, engine, propeller, and avionics. 

• Avionics and electrical system knowledge required.   

• Knowledge of Garmin suites and avionics training certificate preferable.  

• Computer literacy and proficiency using Microsoft applications to provide analytical reports and presentations is a must. 

• This work requires a great deal of autonomy while reporting regularly to their superiors and colleagues. 

• Ability to coordinate high volume of communications with service network and customers.

Specific requirements/terms of employment: 

• Frequent domestic travels with occasional international travel opportunities. 

• Proficiency in English (reading, writing, and speaking, with skills in presenting in public).  A second language is beneficial. 

• Flexible work schedule with overtime as requested based on demand. 

• Must have a valid passport or ability to obtain one. Domestic and international travel required. 

Education:

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing an application with Daher, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact an HR representative.