Associate Emergency Dispatch Operations Specialist

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The Boeing Company’s Security organization is currently seeking an Associate Emergency Dispatch Operations Specialist to join the team in Mesa, AZ. 

The Global Security Operation Center (GSOC) is a dynamic organization that serves as a resource and communication hub within Security and Fire, to improve the safety and security of people, property, information and business operations worldwide. The highly skilled Emergency Dispatch team supports Security and Fire operations and enables production across the domestic United States in which we deliver this unique capability through our exceptional talent. The GSOC is a 24/7/365 operations center. This position requires the ability to work a rotating schedule which includes night shifts.

Position Responsibilities:

• Answers and enters emergency calls while simultaneously dispatching for and monitoring multiple fire and security radio channels with moderate to high volume radio traffic

• Provides approved Pre-Arrival Instructions according to policies and procedures

• Makes required and requested notifications

• Performs in a team environment

• Supports training and Standard Operating Procedures (SOP) formulation

• Obtains Emergency Medical Dispatch (EMD) certification and stays in good standing (EMD training is provided in-house)

This position is expected to be 100 onsite. The selected candidate will be required to work onsite at one of the listed location options.

This position requires the ability to obtain a U.S Security Clearance for which the US Government requires US Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.

Basic Qualifications (Required Skills/Experience):

• 1+ years of experience working as an emergency dispatcher at a Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection

• 1+ years of experience multi-tasking and working in a team environment

• Experience using all the following Microsoft Office Applications (Word, Excel and PowerPoint)

• Willing to work variable shifts, including days, nights, weekends, and holidays

Preferred Qualifications (Desired Skills/Experience):

• Bachelors degree or equivalent work or military experience

• Experience documenting information in Computer Aided Dispatch (CAD)

• Experience communicating with customers in person, on the telephone and on the radio

Typical Education & Experience:

Typically, 1 or more years’ related work experience or relevant military experience. Advanced degree (e.g. Bachelor, Master, etc.) preferred, but not required.

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

Work Shift:

This position will be for variable shift.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.  

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as spanet and business considerations.  

Summary pay range: $46,750 – $63,250

Applications for this position will be accepted through October 31st, 2024.

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.