Our client is currently seeking a Director of Trip Support to assist their trip support team with all day-to-day operations. The candidate needs to be a highly motivated, intelligent aviation professional willing to support the 24/7 nature of their operation to ensure client satisfaction.

The Director of Trip Support will play a critical role in the organization, responsible for overseeing and optimizing all aspects of flight planning and dispatch operations. This role requires strong leadership, strategic thinking, and a deep understanding of aviation operations to ensure seamless service delivery to our clients. The ideal candidate will be proactive, detail-oriented, and possess a passion for driving operational efficiency and customer satisfaction.

Duties and Responsibilities:

• Manage and lead the daily operations of the trip support department, ensuring smooth execution of all flight-related activities.
• Supervise a team of trip support and operational staff, providing guidance, training, and performance feedback to optimize team performance.
• Develop and implement operational policies, procedures, and standards to maintain compliance with regulatory requirements and industry best practices.
• Monitor operational performance metrics and KPIs, identifying areas for improvement and implementing initiatives to enhance efficiency and service quality.
• Manage budgetary responsibilities, including cost control measures and resource allocation to optimize operational effectiveness.
• Serve as a point of contact for clients, addressing inquiries, resolving issues, and maintaining strong relationships to ensure client satisfaction and loyalty.
• Stay updated on industry trends, regulatory changes, and technological advancements in aviation operations, implementing relevant improvements and innovations.
• Assumes responsibility for the efficient, effective, and accurate performance of client trips, including:
  • Ground Handling and logistical support
  • International flight plans
  • Understanding of overflight and landing permits
  • Weather and NOTAMs
  • Hotel Accommodations
  • Ground Transportation
  • Flight Following

• Proven experience (5+ years) in Aviation Operations, with specific experience in flight planning, trip support, or dispatch services.
• Proven experience (5+ years) in providing excellent customer
• Prior supervisory experience required.
• Familiarity with Part 135 and/or Part 91 regulations.
• Ability to multi-task accurately and efficiently dealing with dynamic
• Strong leadership skills with the ability to motivate and mentor a team, fostering a collaborative and high-performance work environment.