Department: Operations

Reports to: Director of Operations

Location: Yellowknife, NT / Whitehorse, YT / Calgary, AB / Saskatoon, SK

Job Summary

The Flight Crew Dispatcher serves as the primary point of contact between GSHs Operations Department and aircrews stationed at remote locations, including sub-bases, mine sites, and client camps. Based at GSH OCC hub, this role is responsible for coordinating and scheduling flight crews, ensuring efficient crew deployment and compliance with company and client standards. Key duties include managing crew rosters, arranging travel logistics, and maintaining open communication with clients, flight crews, operations and maintenance personnel. The Dispatcher monitors all crew activity for safety, efficiency, and regulatory compliance, and logs all communications and operational changes. This role is critical in maintaining operational effectiveness and delivering high-quality service to GSH clients.

Responsibilities & Duties

• Handle all facets of day-to-day flight operations, ensuring smooth and efficient flight scheduling.
• Manage logistics planning, including coordinating ground support for departing and arriving aircraft.
• Operate in a fast-paced environment while maintaining the daily flight schedule and keeping relevant personnel informed with trip information.
• Assist with the coordination of all aspects of flight operations, from scheduling to execution.
• Maintain a listing of all on-duty and off-duty aircrew (flight and maintenance) staff, with a general understanding of their capabilities and qualifications.
• Ensure assigned aircrew meet the client standards for minimum aircrew qualifications, currency, recency, and flight and duty regulations.
• Communicate effectively with flight crews, ensuring rotation schedules are kept updated daily and coordinating any necessary changes.
• Coordinate aircrew travel assignments through GSH Travel, ensuring information is communicated clearly to both the crew and client representatives at inbound sites.
• Maintain open communication channels with Operations and Maintenance Managers to ensure smooth operations.
• Ensure that all HOC department schedules are aligned with the requirements set out in the Flight Dispatch Manual.
• Be responsible for managing and administrating the Electronic Flight Bag (EFB) system.
• Attend to phones and radios, ensuring all communications are handled efficiently.
• Perform other duties as assigned by the Director of Operations.

Requirements:

Formal Education Requirements

• Grade 12 education, post-secondary education in a related field, is preferred.

Related Work Experience Requirements

• Experience in CARS 702 / 703 and Type C Dispatch.
• Strong Geographical knowledge of Northern and Western Canada.
• Experience dispatching in NT/YT/NU is considered an Asset.
• Experience in dispatching rotary wing is an asset.
• Type B dispatch experience is considered an asset.

Licenses / Certificate Requirements / Courses

• Radio License (Canadian)
• Valid drivers license

Equipment Utilized

• Standard office equipment

Computer Software Utilized

• Microsoft Office applications including e-mail, Microsoft; SharePoint, Excel, PowerPoint; etc.
• Internal Company software applications (training provided)

Personal Attributes

• Demonstrate a strong ability to collaborate, showing leadership skills and maintaining a positive, energetic attitude when working with both customers and colleagues.
• Capable of working efficiently both independently and as part of a team, even in challenging and high-pressure situations.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) at an intermediate level.
• Possess excellent organizational skills and the ability to manage time effectively.
• Capable of making sound decisions even with limited information.
• Strong verbal and written communication skills.
• A dedicated work ethic with a positive approach to teamwork.
• Keen attention to detail and a high level of accuracy.
• Previous experience in a similar role or environment is a valuable asset.
• Remote camp experience, utilizing helicopters is an asset.

Core Competencies

• Attention to Detail
• Client Focus
• Conflict Management
• Cultural Sensitivity
• Problem Solving
• Analytical Thinking
• Communication
• Organizational and Environmental Awareness
• Teamwork

Apply to: Interested applicants should forward a cover letter and resume to HR Department via email to hrgsheli.com