Business Aviation Senior Field Service Engineer
GE Aerospace •
Position Type: Permanent
Job Description:
Job Description SummaryBusiness Aviation Senior Field Service Engineering position provides an all-inclusive customer support experience for GE powered business jet customers and Service Partners in the assigned region. Responsibilities related to supporting business jet customers include but are not limited to; 24/7 technical support, entry in-to service, maintenance planning & scheduling, AOG resolution management, tactical work-scoping, spare part ordering & logistics, mobile repair team coordination, CSA coverage confirmation, and most importantly building working relationships and technical issue resolution with assigned customers.
In addition to customer support responsibilities, the Business Aviation Senior Field Service Engineer acts as a Subject Matter Expert (SME) and recognized leader for the assigned region, providing functional backup for the Senior Program Manager(s), works projects and strategic initiatives with other internal disciplines within Business Aviation (contract management, engineering, safety, fleet management, spares, etc.) as well as external partners (Boeing Distribution Inc, Standard Aero, Service Center Network, etc), provides coaching & mentoring for other Field Service Engineers.Job Description
** Position will be based remotely in the Dallas, TX area.
Roles and Responsibilities:
Support of assigned customers in region including activities such as customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, fleet configuration. Maintenance of fleet data, outage management.
Developing specialized knowledge on multiple GE Product Lines. Serves as best practice/quality resource.
Contributes towards technical and business strategies, standard work development, and ensures results are delivered within a timely manner.
Has in-depth knowledge of best practices. Documents, shares & retains critical information to most efficiently & effectively support customers and coach colleagues
Uses data, information and judgment to make decisions to solve complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
Acts as a resource for colleagues with less experience. May lead small projects with risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.
Required Qualifications:
Bachelors degree from an accredited college or university (engineering degree preferred) and 5+ years of experience in engineering, aviation maintenance or customer support (or a minimum high school diploma / GED with an additional 4+ years of experience in engineering, aviation maintenance or customer support).
Desired Characteristics:
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems with limited information
Demonstrated ability to lead programs / projects.
Ability to document, plan, market, and execute programs.
Established project management skills,
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
Job Ident #:
R3727568
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