CT7-8 Platform Product Support Engineer
GE Aerospace •
Lynn, Massachusetts, United States
Position Type: Permanent
Job Description:
Job Description SummaryGE Aerospace is a world-leader in designing and producing commercial and military jet/helicopter engines and components, as well as integrated digital, electric power, and mechanical aircraft systems –all supported by a global service network.
The Lynn facility’s products are steeped in innovation, and the facility is constantly evolving and creating new technology to introduce the next generation of engines and enhance the existing product line.
The CT7-8 Platform Product Support Engineer is responsible for all activities relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance parameters. Includes hourly, nonexempt and exempt employees as well as manager roles responsible solely for these activities. Impacts the teams ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.Job Description
Role and Responsibilities:
Assure the airworthiness and safety of the assigned fielded CT7-8 Turboshaft Platforms.
Provide technical assistance to CT7-8 operators, maintainers, and Field Service Engineers in troubleshooting CT7-8 Turboshaft engine issues.
Further enhance the reputation of GE and the product in the field through superior technical support.
Participate as an active member on the CT7-8 Platform team working with Program Managers, Customer Support Managers, and RTP Model Engineers.
Participate in NPI programs, representing the voice of the end customers, to enhance the performance, durability, maintainability, cost effectivity, and customer satisfaction for CT7-8 Turboshaft platforms.
Responsible for the CT7-8 engine maintenance manuals and depot manuals. Author both manual corrections/revisions along with ensuring the instructions for continued airworthiness requirements are maintained.
Track fleet metrics, prepare presentations, and conduct reviews on the status of the fleet reliability metrics with internal and external customers for assigned CT7-8 Platforms.
CT7-8 Platforms Time on Wing (TOW) focal. Develop programs with the goal to increase Engine TOW for operators.
Participate in field event investigations for CT7-8 Platforms.
Manage communication among internal organizations and external customers to ensure effective product support and customer satisfaction.
Presentations to external customers on fleet status and product improvement programs.
Assist in developing technical procedures and technical solutions to address operator issues on the CT7-8 Turboshaft Platforms.
Required Qualifications:
Bachelors degree from an accredited college or university and 5+ years of technical expertise experience (or a minimum high school diploma / GED with an additional 4+ years of technical expertise experience).
3+ years of experience in engine systems, controls operability, engine performance or turbo machinery.
Willingness to travel 20 of the time.
Desired Characteristics:
Six Sigma or Quality training.
Knowledge of various support service groups such as Repair Engineering, Tech Pubs, and Support Equipment.
Ability to motivate and influence individuals and teams.
Strong oral and written communication skills.
Strong analytical and problem solving skills.
Ability to manage multiple priorities in a fast paced environment.
Proven ability to interact with customers successfully.
PC proficiency.
Experience with military manual processes.
Strong program management skills.
This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Additional Information
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
Job Ident #:
R3757269
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